Lead Front Desk Agent

Vail Resorts • Keystone, CO

7d • $23 - $31 • Onsite

About The Position

The Lead Front Desk Agent is the face of Keystone Property Management and serves as a first point of contact for guests, helping make their stays memorable. The position works at the Keystone Condo Registration Center and is a year-round, 11-month role with full-time hours available. The starting pay range is $22.96–$30.61 per hour. Housing is available.

Requirements

• High school education or equivalent.
• Extensive phone and computer skills, including data entry experience.
• Basic reading, spelling, and math skills.
• Ability to converse clearly and comfortably in English with many different types of people.
• Ability to work with guests using good social manners, diplomacy, and tact.
• Valid US driver's license, clean driving record, and ability to pass a Vail MVR.
• Ability to work well under pressure.
• At least 18 years of age.

Nice To Haves

• Previous hotel or hospitality experience.

Responsibilities

• Work face-to-face with customers.
• Check in guests and condo owners, processing necessary paperwork and credit cards.
• Check out guests and condo owners, ensuring payments are posted and collected.
• Answer Call Center and front desk phones promptly and professionally.
• Provide guests with information about Keystone Resort and the surrounding area.
• Handle customer needs.
• Maintain a professional appearance and demeanor.
• Help resolve discrepancies with guest bills.
• Help condo owners with their reservations.
• Drive the Guest Courtesy Vehicle.
• Cross-train with Lodging Operations.
• Collaborate with other departments, including Lodging Operations, Owner Relations, HOA Management, Housekeeping, Maintenance, IT, and Sales.
• Perform other duties as assigned.

Benefits

• Free employee ski passes.
• Employee-discounted lift tickets for friends and family.
• Free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Training and professional development.
• Referral Program.
• Health, medical, dental, and vision insurance plans for eligible seasonal employees after working 500 hours.
• Free ski passes for dependents (for eligible full-time roles).
• Critical illness and accident plans (for eligible full-time roles).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED