Lead Front Desk Agent

Vail Resorts • Keystone, FL

5d

About The Position

As a Team Lead of the Keystone Condo Registration Center, you are the face of Keystone Property Management and the first point of contact for guests, helping make their stay memorable. The role involves guest and condo-owner check-in and check-out, front desk and call center support, providing local information, addressing customer needs and billing discrepancies, and assisting condo owners with reservations. The position is year-round for 11 months, with full-time hours available. Starting pay is $22.96–$30.61 per hour. Housing is available.

Requirements

• High school education or equivalent.
• Extensive phone and computer skills, including data-entry experience.
• Basic reading, spelling, and math skills.
• Ability to converse clearly and comfortably in English with people from a range of backgrounds.
• Ability to work with guests using good social manners, diplomacy, and tact.
• Valid U.S. driver’s license, clean driving record, and ability to pass a Vail MVR.
• Ability to work well under pressure.
• At least 18 years of age.

Nice To Haves

• Previous hotel or hospitality experience.

Responsibilities

• Work face-to-face with customers.
• Check in guests and condo owners, processing necessary paperwork and credit cards.
• Check out guests and condo owners, ensuring payments are posted and collected.
• Answer call center and front desk phones in a timely and professional manner.
• Provide guests with information about Keystone Resort and the surrounding area.
• Handle customer needs.
• Maintain a professional appearance and demeanor at all times.
• Help resolve discrepancies with guest bills.
• Assist condo owners with reservations.
• Drive the guest courtesy vehicle.
• Cross-train with Lodging Operations.
• Collaborate with other departments, including Lodging Operations, Owner Relations, HOA Management, Housekeeping, Maintenance, IT, and Sales.
• Perform other duties as assigned.

Benefits

• Free employee ski passes.
• Discounted lift tickets for friends and family.
• Free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Training and professional development.
• Referral program.
• Health, medical, dental, and vision insurance for eligible full-time employees; seasonal employees become eligible after working 500 hours.
• Free ski passes for dependents for full-time roles.
• Critical illness and accident plans for full-time roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED