Front Desk Agent

Pyramid Global Hospitality•Miami, FL

7d•Onsite

About The Position

Pyramid Global Hospitality is seeking a Front Desk Agent for Arlo Wynwood in Miami’s Wynwood neighborhood. The property has 217 guest rooms, meeting and event space, a destination restaurant, bars, a café, and a rooftop pool and bar. The Front Desk Agent creates a welcoming first impression, checks in and registers guests, and serves as a knowledgeable source about the hotel, its amenities, and the local area. The role focuses on engaging guest service, resolving concerns, and helping guests have a memorable experience.

Requirements

High school diploma or equivalent.
Strong desire to make an impact on other people.
Outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Availability to work various shifts, including weekends and holidays.

Responsibilities

Help guests discover their “Wanderlust” experience.
Provide exceptional, engaging customer service and take a sincere interest in guests.
Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate guest information.
Resolve problems and provide guest recovery when things are not right.
Promote and sell special hotel programs.
Interact professionally with hotel staff and assist other departments with necessary information.
Know all emergency procedures and policies.
Maintain the house bank.
Communicate pertinent information to the manager on duty.
Follow procedures for posting, charges, check cashing, safe deposits, and refunds.
Assist other departments as needed.