FRONT DESK AGENT

DIMENSION MASTER • Carle Place, NY

7d • $18 - $19 • Onsite

About The Position

The Front Desk Agent assists guests with check-ins, check-outs, reservations, and daily service needs while helping ensure smooth front desk operations and an exceptional guest experience. The role includes greeting guests, answering questions, resolving issues, processing payments, coordinating with other hotel departments, and providing general hotel assistance.

Requirements

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Flexible to work any shifts, including holidays and weekends.

Nice To Haves

• Prior hotel experience, particularly with the Hilton brand, is highly preferred.
• Customer service experience is helpful but not required.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Benefits

• Supportive team environment.
• Opportunities to grow in front desk and hotel operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed