Front Desk Agent

Pyramid Global Hospitality•Newton, MA

7d•$20 - $21•Onsite

About The Position

Pyramid Global Hospitality is hiring a Front Desk Agent for Boston Marriott Newton, a 430-room hotel in Newton, Massachusetts, with 34,090 square feet of meeting space. The Front Desk Agent creates a welcoming first impression, checks in and registers guests, and serves as a knowledgeable resource about hotel amenities and the local area. The role offers an opportunity to build a hospitality career in a collaborative environment focused on service, teamwork, and development.

Requirements

High school diploma or equivalent.
A strong desire to make an impact on other people.
Outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Availability to work various shifts, including weekends and holidays.

Responsibilities

Help guests discover their “Wanderlust” experience.
Provide exceptional, engaging customer service and take a sincere interest in guests.
Check guests in, confirm proper credit, note and fulfill special requests, and establish accurate guest information.
Resolve problems and provide guest recovery when things are not right.
Promote and sell special hotel programs.
Interact professionally with hotel and resort staff and provide other departments with necessary information.
Know and follow emergency procedures and policies.
Maintain the house bank.
Communicate pertinent information to the manager on duty.
Follow procedures for posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.