FRONT DESK CLERK

SHAMIN HOTELS MASTER • Virginia Beach, VA

7d • $16 - $17 • Onsite

About The Position

The Guest Service Agent is responsible for checking guests in and out, assisting with room reservations, answering questions about hotel services, and providing information and recommendations about activities in the surrounding area. The role involves confirming guest information, assigning rooms, issuing keys, collecting payment for room charges and other fees, and maintaining guest and room records. Agents communicate with guests in person and online and coordinate with other hotel departments to support a welcoming, efficient guest experience.

Requirements

• Prioritization and time-management skills.
• Ability to work quickly without compromising quality.
• Attention to detail.
• Reliable mode of transportation.
• High school diploma or GED, or an equivalent combination of education and experience.

Nice To Haves

• Proven experience as a front desk agent.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and provide escort instructions to bell staff or guests as appropriate, without announcing room numbers.
• Date-stamp, sort, and rack incoming mail and messages.
• Transmit and receive messages using telephones, fax machines, and switchboards.
• Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
• Maintain records of room availability and guest accounts.
• Compute bills, collect payments, and make change for guests.
• Make, confirm, and cancel guest reservations as needed.
• Post charges for rooms, food, liquor, and telephone services by hand or machine.
• Make restaurant, transportation, or entertainment reservations for guests as needed.
• Safeguard guests’ valuables in the hotel safe or safe-deposit box as needed.
• Arrange complimentary flowers or champagne for special guests at management’s direction.
• Understand and enforce hotel company credit policies.
• Account for cash and make deposits in accordance with hotel and company policies.
• Communicate effectively with front office and other hotel departments.
• Report for scheduled shifts on time and in uniform, in accordance with company policy.
• Follow company policies and procedures pertaining to the position and its duties.
• Greet guests in a friendly and warm manner and provide service that helps create positive guest experiences.
• Cross-sell other Shamin Hotels.
• Perform other related duties as required.

Benefits

• Health insurance for full-time associates
• Dental insurance for full-time associates
• Vision insurance for full-time associates
• Accident insurance
• Short- and long-term disability insurance
• Pet insurance
• Gym membership discounts
• Paid time off
• Paid holidays
• Discounts on tickets, rental cars, and attractions through Shamin Perk
• Footwear discounts
• 401(k) plan with company match
• Employee discounts at branded hotels
• Part-time associates have access to critical illness, hospital indemnity, accident insurance, and prepaid legal resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED