Front Desk Agent
About The Position
As a Front Desk Agent at Flamingo Resort & Spa, you are the first and last point of contact for guests. You help create a welcoming atmosphere by delivering exceptional customer service, ensuring smooth check-in and check-out experiences, and assisting guests throughout their stay. The role requires professionalism, attention to detail, and a genuine passion for hospitality. The position involves guest service and front desk operations, including processing room assignments and payments, handling inquiries and concerns, coordinating with other hotel departments, and maintaining an organized front desk in accordance with property standards.
Requirements
- Previous customer service experience is required.
- Strong communication and interpersonal skills with a guest-focused mindset.
- Ability to remain calm and professional in fast-paced or high-pressure situations.
- Must be flexible to work various shifts, including weekends and holidays.
- High school diploma or equivalent required.
- Ability to stand for extended periods and lift up to 25 pounds occasionally.
Nice To Haves
- Hotel front desk experience preferred.
- Experience with hotel property management systems such as PEP, OnQ, or Opera preferred, but not required.
- Hospitality education is a plus.
Responsibilities
- Greet guests warmly and provide a positive first impression of Flamingo Resort & Spa.
- Perform accurate and efficient guest check-ins and check-outs in accordance with brand and property standards.
- Handle guest inquiries, requests, and concerns promptly and professionally, escalating issues as needed.
- Process room assignments, payments, billing adjustments, and cash handling accurately.
- Maintain knowledge of hotel services, amenities, promotions, and local attractions.
- Communicate effectively with Housekeeping, Engineering, and other departments to support guest satisfaction.
- Monitor room availability, occupancy levels, and special guest requests, including VIPs and groups.
- Enroll guests in Hilton Honors programs and promote brand initiatives as assigned.
- Follow Flamingo Resort & Spa policies, procedures, safety guidelines, and code of conduct.
- Maintain a clean, organized, and professional front desk area.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
