Front Desk Agent

PRIME GROUP • Fort Myers, FL

7d • $17 - $17 • Onsite

About The Position

The Front Desk Agent creates a positive guest experience throughout each guest’s stay by welcoming, serving, and assisting guests and visitors. The role handles front desk functions such as check-in and check-out, guest accounts, reservations, telephone and message handling, guest requests, and complaint resolution. Depending on the shift and operational needs, duties may also include night audit, breakfast and food and beverage service, market/pantry operations, meetings or banquet setup, transportation, and other guest services.

The position represents PMG Hospitality professionally, follows company and brand standards, maintains a secure and clean environment, and works collaboratively with guests, colleagues, vendors, and management. The agent may be responsible for front desk accounting and cash handling, night audit reporting, breakfast-area support, and market inventory and presentation. The role reports to the Front Desk Supervisor / General Manager.

Requirements

• High school diploma required.
• Three years of experience in a similar position.
• Prior experience with brand systems, including their use and functionality.
• Excellent interpersonal, organizational, and telephone skills.
• Ability to handle multiple tasks and strict deadlines in a fast-paced, dynamic environment.
• Typing speed of at least 30 words per minute and high proficiency in Microsoft Word and Excel.
• Strong attention to detail, accuracy in document preparation, and organizational skills.
• Basic knowledge of Microsoft Word, Excel, computers, and computer systems; proficiency with computers and computer-generated data.
• Basic mathematical and calculator skills.
• Ability to communicate effectively, maintain professional relationships, and address guest or associate concerns with empathy and proactive solutions.
• Ability to follow safety procedures and maintain a clean and safe work environment.

Nice To Haves

• University degree in a related field preferred.

Responsibilities

• Welcome, assist, and serve guests and visitors courteously throughout their arrival, stay, and departure.
• Complete guest registration and check-out, including entering and retrieving guest information, confirming stay details, selecting rooms, issuing key folders, and closing guest accounts.
• Verify credit card authorizations; handle cash, make change, balance the assigned cash bank, post charges, and maintain cash according to accounting guidelines.
• Answer telephone calls; input and retrieve messages; and handle guest mail, packages, and faxes.
• Resolve guest problems and complaints promptly, document solutions, and inform management as needed.
• Use operational and selling techniques to support occupancy and average-rate goals; receive and accurately process telephone and walk-in reservations.
• Maintain knowledge of hotel services, facilities, and the local area to assist guests effectively.
• Follow hotel safety, security, emergency, key-handling, and guest-information protection procedures; maintain a secure environment and respond appropriately to emergencies.
• Maintain professional appearance and conduct, complete assigned training, attend scheduled meetings, and keep management informed of concerns and operational issues.
• For night audit assignments, verify and post guest charges, bring accounts into balance by 6:00 a.m., complete credit card transmittals, direct bills, and no-show billings, relocate guests as needed, and prepare required reports.
• Act as manager on duty in the absence of the General Manager, Sales Manager, Front Desk Manager, and/or Executive Housekeeper, when assigned to night audit.
• Support breakfast-area setup and operation, table bussing, cleanliness, light administrative tasks, and compliance with food safety and health department standards.
• Stock and maintain the Market/Pantry, report low inventory, assist with monthly inventory, and keep work areas clean and tidy.
• Work flexible hours, including evenings, weekends, and holidays, and perform other duties as needed.

Benefits

• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Collaborative and team-oriented work environment.
• Opportunities for professional development and career advancement within a growing organization.
• Competitive salary commensurate with experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED