Field Service Technician Jobs

About The Position

Requirements

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS, generators, PDUs, or related equipment commissioning activities.
• Minimum of 2 years of field service experience, with an emphasis on start-up and commissioning of electrical equipment.
• Understanding of lock-out/tag-out (LOTO) procedures involving multiple power sources required.
• Strong teamwork and communication skills required.
• Ability to work independently with minimal supervision required.
• Effective problem-solving skills required.
• Strong organizational skills and the ability to manage multiple priorities required.

Nice To Haves

• Experience with switchgear, electrical distribution systems, and electrical control systems preferred.
• Familiarity with advanced communication protocols and networking concepts preferred.
• Prior supervisory or lead-level experience preferred.

Responsibilities

• Provides daily guidance, work direction, coaching, mentorship, and technical support to field service technicians.
• Lead and coordinate start-up and commissioning activities for electrical equipment across multiple customer sites, ensuring on time completion and minimizing open issues.
• Provide daily supervision, mentorship, and training to field service technicians.
• Serve as the technical lead, offering product expertise and advanced troubleshooting guidance to technicians and engineers.
• Travel to IEM manufacturing or field service facilities as required to participate in or lead training activities, factory witness tests, and shop testing.
• Identify project areas of risk that may adversely affect the success of subordinate technicians and report these risks to management for action.
• Works on job sites to complete project start-up/commissioning, resolving punch list items found at the job site.
• Works with IEM Project Managers to update punch lists and ensure jobs are closed out and paperwork deliverables are met.
• Coordinate with commercial and administration teams for requests outside of the startup/commissioning scope.
• Ensure technicians have required tools, materials, and documentation to perform work effectively at each site.
• Report product or quality concerns to management and collaborate with production and engineering teams to address identified deficiencies.
• Work with the Division Manager, Field Service Manager, Field Service Support, and Site Operations Representative in scheduling additional field resources and/or teams to cover service needs.
• Perform other duties as assigned by management.

Benefits

• Comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success.