Field Service Technician II - Heavy Equipment

Ring Power Corporation•Daytona Beach, FL

21h

About The Position

The Field Service Technician II diagnoses and performs designated repairs on customer- or company-owned heavy equipment, including mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs. The technician works safely and follows applicable safety, environmental, and contamination-control policies and procedures, including wearing proper personal protective equipment. The role requires maintaining the tools needed to diagnose, disassemble, and assemble components to manufacturer specifications, and completing required repair documentation and time accounting using appropriate software. The technician inspects components to maximize reuse and control repair costs, monitors expenses against repair estimates, and alerts the supervisor to cost overruns before a job is completed. The role also includes completing required technician training, contributing positively to team performance, and training or mentoring others. Work is generally scheduled during regular business hours, with frequent requirements to work nights, holidays, and weekends. The position has no supervisory responsibility.

Requirements

High school diploma or GED.
3–4 years of experience.
Valid driver's license.
Successfully complete all required training curriculum to be designated Service Field Tech II.
Ability to comprehend written material and communicate orally and in writing with employees and customers.
Complex problem-solving ability with little guidance; independent research and analysis may be required.
Ability to adapt to changing priorities, work demands, and business needs.
Ability to work independently and exercise discretion in setting priorities and making decisions.

Nice To Haves

Proficiency using a computer, Microsoft Office products, and relevant dealer software programs.

Responsibilities

Perform assigned work safely and follow applicable safety, environmental, and contamination-control policies, procedures, and regulations; wear proper personal protective equipment.
Attend and successfully complete required technician training classes and curriculum.
Maintain the tools needed to diagnose, disassemble, and assemble components to manufacturer specifications.
Diagnose and perform designated mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs on customer- or company-owned equipment.
Maintain a neat and orderly work area and seek improvements to work methods, the work area, and safety standards.
Inspect components to maximize parts reuse and control repair costs.
Document repairs using appropriate software and account for repair times.
Monitor job expenses against repair estimates and notify the supervisor of cost overruns before completing the job.
Contribute to team efforts by completing tasks on time while meeting safety and quality expectations.
Train and/or mentor others in the department.
Perform other duties as assigned.