Heavy Equipment Field Service Technician

Riggs Cat • Springdale, AR

4d • Remote

About The Position

The Field Service Technician provides high-quality equipment repair service to respond to customer needs in a positive, caring, and timely manner and to ensure maximum value for work performed. This is a remote position with required travel of up to 95% and is considered safety-sensitive. The position is hourly and non-exempt. The job description may change as employer needs and job requirements change.

Requirements

• High school diploma or GED; or one to three years of related experience and/or training; or an equivalent combination of education and experience.
• Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and similar documents, and to write routine reports and correspondence.
• Ability to perform arithmetic using whole numbers, fractions, and decimals, and calculate rates, ratios, percentages, area, circumference, and volume as required.
• Ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems involving concrete variables in standardized situations.
• Knowledge of database software, Internet software, and order-processing systems.
• Clean driving record for field assignment.
• Must be at least 21 years old to be assigned and operate a field vehicle.
• May be required to complete a DOT physical.
• May require MSHA certification.
• Flexibility to work various schedules.
• Ability to meet the stated physical demands, including standing, walking, handling objects, reaching, stooping, kneeling, crouching, crawling, climbing or balancing, and the specified vision requirements.

Responsibilities

• Remove and install parts; disassemble and assemble components; and test and adjust assemblies with minimal supervision.
• Troubleshoot systems for errors and maintain basic working knowledge of engine and compressor systems.
• Use hand tools, air tools, precision measuring tools, instruments, laptops, diagnostic software, and cranes and rigging equipment.
• Understand basic manuals, schematics, parts books, and installation instructions.
• Complete assigned jobs and tasks to meet flat-rate times and re-do metrics.
• Work safely and follow all Riggs safety policies and procedures.
• Complete related paperwork and access required databases accurately and on time, including work orders, parts orders, JSA, DBS, SIMS, SIS web, and BMTS.
• Follow contamination-control and HAZMAT rules and regulations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED