Heavy Equipment Field Service Technician

Weisiger Group•Charlotte, NC

About The Position

The Technician troubleshoots, diagnoses, and repairs customer equipment in a shop or field environment while maintaining acceptable productivity and customer satisfaction. The role may involve working independently with little to no supervision. The technician uses onboard computers, service documents, diagnostic tools, and product support information to assess equipment, verify findings against manufacturer specifications, and plan and complete repairs. The position also includes equipment testing and quality checks, painting components and pressure washing when needed, housekeeping, vehicle maintenance, shift-end equipment security, and completion of required paperwork. The technician is expected to follow safety and contamination-control guidelines and maintain predetermined productivity levels. This position has no supervisory responsibilities. Carolina Cat is a family-owned company that describes its work as grounded in trust, integrity, customer and employee success, community support, and continuous improvement.

Requirements

High school diploma or GED.
Successful completion of the level three service technician development program.
At least 6 years of experience in heavy equipment, engine, or electric power generation system mechanic repair.
Knowledge of engine and equipment lines sold by the company.
Comprehensive knowledge of the application, operation, and function of Caterpillar equipment and engines.
Knowledge of the use and application of Caterpillar diagnostic tools.
Knowledge of electrical and electronic system applications.
Knowledge of problem-solving techniques and repair options for Caterpillar machines, engines, and components.
Basic keyboarding skills.
Ability to safely operate equipment.
Ability to meet the physical demands of the job, including frequently lifting, carrying, pushing, pulling, or otherwise moving up to 25 pounds.

Responsibilities

Review the work schedule at the start of the shift and check the equipment and supplies needed for scheduled work.
Work independently with little to no supervision at times.
Determine equipment technical or physical status using onboard computers, service documents, and product improvement and support programs.
Verify findings, review gauge readings and procedures, and compare results with manufacturer specifications.
Plan corrective work, consulting with coworkers or a lead person when necessary.
Order or obtain parts from stock, or send parts to a special service shop for tooling or alterations.
Install, replace, rebuild, or repair parts and equipment promptly and according to specifications.
Test repaired parts or equipment and perform a quality check after work is complete.
Paint components and pressure wash parts and equipment when necessary.
Perform assigned housekeeping duties and maintain company vehicles.
Secure equipment and machinery and complete required paperwork at the end of the shift.
Help ensure departmental compliance with safety and contamination-control guidelines.
Maintain productivity at predetermined levels.
Perform other duties as assigned.