Heavy Equipment Field Service Technician

JA Riggs Tractor Company•Springdale, AR

3d•Remote

About The Position

The Field Service Technician provides high-quality repair service on equipment in response to customer needs, with the aim of delivering positive, caring, timely service and maximum value for work performed. This is a remote work position with required travel of up to 95%, and it is considered safety-sensitive. The role may involve flexible schedules and field vehicle operation, subject to the stated requirements. The job description may change as employer needs and job requirements change.

Requirements

High school diploma or GED; or one to three years of related experience and/or training; or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and similar documents, and to write routine reports and correspondence.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages.
Ability to calculate figures and amounts such as percentages, area, circumference, and volume as required.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and to deal with problems involving concrete variables in standardized situations.
Knowledge of database software, Internet software, and order processing systems.
Clean driving record for field assignment.
Must be at least 21 to be assigned and operate a field vehicle.
May be required to complete a DOT physical.
Must follow safety policies and procedures and contamination control and HAZMAT regulations.

Nice To Haves

May require MSHA certification.

Responsibilities

Remove and install parts; disassemble and assemble components; and test and adjust assemblies with minimal supervision.
Use hand tools, air tools, precision measuring tools, instruments, and laptops.
Understand basic manuals, schematics, parts books, and installation instructions.
Maintain basic working knowledge of engine and compressor systems.
Troubleshoot systems for errors.
Complete assigned jobs and tasks to meet flat-rate times and re-do metrics.
Work safely and follow Riggs safety policies and procedures.
Complete related paperwork and access required databases accurately and in a timely manner, including work orders, parts orders, JSA, DBS, SIMS, SIS web, and BMTS.
Follow contamination control and HAZMAT rules and regulations.
Perform other duties as assigned.