Heavy Equipment Field Service Technician

Louisiana Cat•Prairieville, LA

About The Position

The Heavy Equipment Field Service Technician services and repairs Caterpillar heavy equipment and/or engines at customer locations. The position involves diagnosing, troubleshooting, repairing, and performing preventative maintenance on heavy equipment components, removing and installing engine components in accordance with Caterpillar standards and technical service manuals, understanding Caterpillar exchange parts and repair-cost analysis, and creating and tracking work orders in Caterpillar customer service report software systems. The role follows a Monday-through-Friday schedule, with some Saturday shifts required, and involves 40 or more hours per week. Work is regularly performed indoors around moving mechanical parts and may also take place outdoors in extreme or inclement weather. The environment can include loud noise, cramped spaces or high places, and exposure to chemicals, dust, steam, high-pressure water, and high-speed rotating equipment. Common protective or safety equipment is required, and employees must follow company PPE and health, safety, and environmental procedures.

Requirements

High school diploma or equivalent.
A minimum of 3–5 years of experience as a diesel mechanic.
Extensive knowledge of diesel engine systems, including diagnostics, repairs, and maintenance.
Own the required tool inventory; Louisiana Cat offers a tooling program, with details discussed during the interview.
Proficiency in using diagnostic tools and equipment.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Strong customer service skills, mechanical aptitude, and a professional demeanor.
Maintain a safety-first mentality.
Ability to meet the physical demands of the role, including occasionally lifting 75 pounds from floor to chest; prolonged stooping, kneeling, crouching, squatting, and arm positions; using hand tools; climbing onto and operating equipment; and reaching and handling parts.

Nice To Haves

Technical degree or certification in diesel mechanics.

Responsibilities

Diagnose, troubleshoot, repair, and perform preventative maintenance on heavy equipment components, including electrical systems, engines, fuel systems, hydraulics, power generation, and power trains.
Remove and install heavy equipment engine components according to Caterpillar standards and technical service manuals.
Understand the Caterpillar exchange parts process and analyze the financial cost of repairs for customers.
Create, track, and formalize work order documents using Caterpillar customer service report software systems.
Follow PPE requirements and company, federal, state, and local safety regulations and procedures.
Operate and maintain a field service vehicle with a gross vehicle weight under 26,000 pounds.

Benefits

Health, dental, and vision coverage.
$50,000 company-funded life policy if enrolled in health coverage.
Short- and long-term disability insurance.
Voluntary accident, critical illness, hospital indemnity, cancer, supplemental life, and other voluntary policies.
401(k) plan with company match.
Paid holidays and vacation.
Parental leave.
Technician tool loan program up to $2,000.
Safety boot and safety prescription glasses allowances.
Employee discounts.
Credit union.
Technician Career Development Program, including shop and field service training.
Employee incentive programs.