Field Service Technician - Heavy Equipment
About The Position
Ziegler CAT is hiring a Field Service Diesel Technician to support customers near its Altoona location, working on heavy construction equipment. A company truck is provided. The technician diagnoses and repairs Caterpillar and other heavy equipment, using independent judgment to address complex mechanical, hydraulic, diesel, and electrical systems. The role responds to customer needs, documents work orders, coordinates parts needs, and works collaboratively with other technicians. The work may take place indoors or outdoors, and noise may be loud at times. The technician must be willing to respond to after-hours emergency calls as directed by a supervisor. The position offers a stated pay range of $38.00 to $51.00; starting wage depends on skills, experience, education, and location, and the range may vary by 10% depending on applicant location. Full-time positions are benefits eligible. Ziegler is a third-generation, family-owned CAT dealer founded in 1914, with over 2,400 employees across more than 30 locations in Minnesota, Iowa, and northern Missouri. The company describes its work environment as safe, clean, and friendly, and highlights career development, work/life balance, and ongoing professional development and training.
Requirements
- Two-year technical college degree in diesel technology or a related field, or a high school diploma/GED and two years of comparable shop mechanic experience.
- At least three years of relevant diesel equipment repair experience; some field experience is preferred.
- Working knowledge of hydraulics, transmissions, undercarriage, track systems, engine and emission components, electrical systems, and fuel systems.
- Ability to write and communicate effectively and interact with supervisors, customers, and team members.
- Basic computer skills for documenting work orders and using online diagnostic systems.
- Own mechanic tool set.
- Ability to maintain a safe and clean work environment, including the service truck.
- Willingness and ability to respond to after-hours emergency calls as directed by the supervisor.
- Ability to operate equipment safely.
- Must have and maintain a clean driving record.
- Must pass a DOT pre-employment drug screen and physical because the role is deemed safety-sensitive.
- DOT medical card or ability to obtain one.
- Class A CDL or willingness to obtain one within a defined period.
- Able to push and pull up to 50 pounds, lift and carry up to 60 pounds, and lift bulky objects.
- Able to perform the listed physical activities, including standing, walking, using hands, talking, hearing, neck and trunk rotation, stair and ladder climbing, repetitive bending, kneeling, sustained squatting, reaching, crawling, high steps, and fingering or grasping.
Nice To Haves
- Previous experience with CAT equipment.
- Some field experience.
Responsibilities
- Diagnose and repair Caterpillar equipment, including compactors, excavators, loaders, dozers, and other heavy construction, compact, aerial, and paving equipment.
- Use independent judgment to repair a variety of complex equipment and tools involving mechanical, hydraulic, diesel, and electrical systems.
- Work safely and follow company policies, procedures, and standards.
- Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed.
- Respond to after-hours emergency calls as directed by the supervisor.
- Collaborate with and assist other technicians with troubleshooting and repairs.
- Document work orders completely and promptly to support customer satisfaction.
- Identify and communicate parts needs for inventory.
Benefits
- Health, dental, vision, and life insurance.
- 15 days of PTO in the first year, with accrual starting on day one.
- Nine paid holidays.
- 401(k) plan with company contribution and match.
- Health Savings Account with Ziegler contributions of up to $1,000 tax-free each year.
- Short-term and long-term disability insurance.
- Flexible Spending Account (FSA) and Employee Assistance Program (EAP).
- Paid parental leave and funeral leave.
- Fitness membership discount.
- Education assistance.
- Safety boot reimbursement; PPE and uniforms provided.
- Tool insurance.
- Company truck provided.
- Safe, clean, and friendly work environment.
- Ongoing professional development and training.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
