Field Service Support Technician - TapTone / $50,600.00-67,500.00-84,400.00
About The Position
Teledyne TapTone is a global provider of container inspection technology, including systems for leak detection, seal integrity testing, and fill-level verification. The Field Service Support Technician diagnoses, services, installs, and supports TapTone inspection systems at customer facilities across North America and occasionally internationally. This customer-facing role involves hands-on work with electro-mechanical equipment, helping maintain system performance and providing customer support from installation through ongoing service and repair. The ideal candidate is located in the Northern U.S. Corridor or Eastern Great Lakes Region. The role requires regular travel to customer sites and trade shows, approximately 60–80%, and the ability to travel and obtain a U.S. passport. Due to facility work and access restrictions, applicants must be a U.S. Person: a U.S. citizen or national, lawful permanent resident, asylee, or refugee.
Requirements
- Minimum of 5 years of experience in a repair, technical support, or military technical training environment.
- Strong technical background with proven electrical, electro-mechanical, and software troubleshooting skills.
- Advanced diagnostic, troubleshooting, and problem-solving abilities.
- Excellent verbal and written communication skills and strong interpersonal capabilities.
- Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
- Must be a U.S. Person: a U.S. citizen or national, lawful permanent resident, asylee, or refugee.
- Able to travel and obtain a U.S. passport.
- Able to lift, carry, and move equipment weighing up to 50 pounds.
- Able to work in busy, industrial, and occasionally loud environments.
- Able to stand for prolonged periods in factory or production settings.
- Willingness to work occasional non-standard hours.
Nice To Haves
- Associate’s Degree or higher in mechanical or electrical engineering, or an equivalent combination of education and experience.
- Experience using Salesforce or other Customer Relationship Management (CRM) tools.
- Prior experience working directly with customers in a field-service role or sales-support capacity.
- Food and beverage industry experience.
- Ability to work collaboratively as part of an extended service and support team.
Responsibilities
- Diagnose and troubleshoot technical issues related to TapTone inspection equipment.
- Perform on-site equipment repairs and preventive maintenance at customer facilities.
- Install new inspection systems and verify proper operation.
- Train customers on equipment operation, maintenance, and best practices.
- Provide technical support and expert guidance to customers and internal colleagues.
- Maintain accurate and detailed service records, reports, and documentation.
- Collaborate with fellow service technicians and internal teams to improve service procedures.
- Ensure compliance with health and safety regulations during service activities.
- Prepare service reports detailing activities, findings, and equipment performance.
- Recommend system improvements, upgrades, or enhancements to improve performance and reliability.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
