Field Support Technician

Jackson Hewitt - 2790•Beavercreek, OH

About The Position

The Seasonal Field Support Technician completes the setup and breakdown of kiosks in local retail stores. The role involves driving a moving truck, carrying equipment into locations, installing kiosks, and maintaining locations. The ideal candidate has knowledge of computer and technology installation. The technician helps ensure office locations meet the company’s brand and marketing appearance standards, and supports clean, inviting workplaces. The role requires compliance with company policies and standards. Jackson Hewitt describes its work as guiding clients through tax codes, rules, and processes with integrity, quality, and consistency; the role contributes to the company’s mission of serving working Americans.

Requirements

A driver’s license is required for employees who are required to drive and preferred for those who are not driving.
Good interpersonal and communication skills.
Basic knowledge of computer functions and some technical skills.
Customer service experience.
Ability to stand, walk, and sit.
Ability to lift, push, pull, or carry up to 55 pounds at one time.
Ability to hold, carry, and move equipment, tools, and materials.

Nice To Haves

Knowledge of computer and technology installation.

Responsibilities

Set up and tear down kiosk furniture, computers, technology, and kiosk components using hand tools.
Meet deadlines to ensure office locations meet brand and marketing appearance standards.
Help maintain a clean and inviting workplace, including removing trash, vacuuming or sweeping, and cleaning counters and glass.
Drive a moving truck when required.
Carry equipment into locations and set up kiosks.
Perform other duties as assigned.
Comply with company policies and standards.