Field Service Technician - Rapid City SD (Weekends Required!)

CASH DEPOT LTD • Rapid City, SD

1d • $25 - $0

About The Position

Cash Depot is seeking a self-motivated Field Service Technician to install, convert, maintain, troubleshoot, repair, and remove ATMs, Air/Vac equipment, and other Cash Depot products throughout an assigned territory. The role combines mechanical troubleshooting, technical service, installation work, customer support, and field operations. Technicians work independently with minimal supervision while managing daily service activities and supporting customer success.

The position includes a guaranteed 40-hour work week, paid drive time, a company vehicle, paid training and certification opportunities, stable year-round work, advancement opportunities, and a profit-sharing program. The posting states a Wednesday–Sunday schedule with Monday and Tuesday off, eight-hour days, and hours of 8:00 AM–5:00 PM. It also says start and end times may vary with appointments and operational needs. Weekend premium pay is listed as $25 per hour Wednesday–Friday, $27 per hour Saturday, and $28 per hour Sunday. Occasional overtime and limited after-hours work may be required.

The job involves extensive driving and customer-site visits, and work both indoors and outdoors in varying weather. Physical activities include standing, walking, lifting, carrying, pushing, pulling, bending, kneeling, climbing, and operating tools and lifting equipment. Parts and equipment weighing up to 150 pounds may need to be lifted; larger equipment is handled using approved lifting devices.

Requirements

• High school diploma or GED.
• Valid driver's license with an acceptable driving record.
• Ability to obtain and maintain a DOT Medical Examiner's Certificate.
• Experience troubleshooting mechanical, electrical, or electro-mechanical equipment.
• Strong customer service and communication skills.
• Strong organizational and problem-solving abilities.
• Ability to work independently with minimal supervision.
• Ability to safely lift and move equipment required for the position.

Nice To Haves

• ATM, kiosk, vending, HVAC, telecommunications, or field service experience.
• Technical troubleshooting experience.
• Military, mechanical, maintenance, or service technician background.
• Cash handling equipment experience.

Responsibilities

• Install, convert, repair, and remove ATMs, Air/Vac equipment, and other Cash Depot products.
• Perform preventative and corrective maintenance.
• Troubleshoot electro-mechanical, hardware, and equipment issues.
• Perform scheduled ATM cash replenishment and coin removal services.
• Complete software updates, diagnostics, and equipment testing.
• Partner with dispatch to complete service requests and installations.
• Maintain inventory and communicate parts and supply needs.
• Complete required service documentation accurately and on time.
• Meet department performance metrics for efficiency, safety, and first-time fix rates.
• Maintain strong customer relationships and represent Cash Depot professionally at customer locations.
• Communicate effectively with dispatch, management, and customers while supporting customer needs and following security procedures.
• Assist with training and ride-alongs for other technicians.
• Recommend process and efficiency improvements.
• Participate in ongoing technical training programs.

Benefits

• Guaranteed 40-hour work week.
• Paid drive time.
• Company vehicle provided.
• Paid training and certification opportunities.
• Stable, year-round work.
• Profit-sharing program and annual profit-sharing bonus program.
• Advancement opportunities within Field Service and Operations.
• Weekend premium pay.
• Paid holidays.
• Paid time off (PTO).
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Company-paid life insurance.
• Company-paid short-term disability insurance.
• Wellness benefit programs.
• Medical deductible reimbursement program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED