Field Service Technician

ABB•Remote, LA

1d•$58,500 - $93,600•Remote

About The Position

The Field Service Technician executes service work according to work instructions and ABB quality and safety guidelines, delivers quality customer service, and communicates timelines and expectations to support customer retention. The role is part of ABB Smart Power, which provides energy distribution solutions and equipment for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. The position is remote, with selected candidates located in Alexandria, Louisiana, and requires 70–80% travel. The technician works on customer sites to identify operational improvements and pain points; troubleshoots, installs, commissions, maintains, repairs, upgrades, and replaces critical power equipment; and supports customers throughout service activities. The role also includes preparing materials, maintaining customer relationships, identifying sales opportunities and equipment issues, recommending improvements, and following safety and environmental practices. The position reports to the Service Team Leader.

Requirements

One of the following education and critical power equipment service experience combinations: Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology and 1+ years of experience; Associate degree in electrical technology and 3+ years of experience; or High School Diploma/GED and equivalent work and/or military experience totaling 5+ years.
Advanced ability to communicate information in writing and verbally to varying levels within the organization.
Advanced ability to use Microsoft Office products.
Moderate ability to project manage using MS Project or Excel.
Advanced ability to write test plans and reports detailing test results.
Advanced ability to stay organized and meet deadlines on administrative duties.
Ability to collaborate well with others.
Works with a sense of urgency and ownership until the job is complete.
Must already have work authorization permitting employment with ABB in the United States.

Responsibilities

Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
Perform field service tasks, identify technical issues, and conduct certified on-site troubleshooting.
Prepare material lists for service activities and ensure materials, parts, and equipment meet quality standards and are available.
Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
Build and maintain positive customer relationships to enhance satisfaction.
Identify potential new sales opportunities while addressing customer needs and communicate them internally.
Proactively detect potential equipment failures and recommend corrective actions.
Identify and suggest product and quality improvements.
Provide recommendations to management for improving operations and customer service.
Follow safety protocols and maintain safe work and environmental practices.
Report unsafe practices and incidents promptly.

Benefits

Choice between two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
Choice between two dental plan options: Core and Core Plus.
Vision benefit.
Company-paid life insurance equal to 2X base pay.
Company-paid AD&D equal to 1X base pay.
Voluntary life and AD&D coverage, employee-paid up to maximums.
Company-paid short-term disability, up to 26 weeks.
Company-paid long-term disability at 60% of pay, with the ability to buy up to 66 2/3% of pay.
Supplemental benefits, employee-paid, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Parental leave up to 6 weeks.
Employee Assistance Program.
Health Advocate support resources for mental and behavioral health, general health navigation, virtual health, and infertility/adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation based on years of service for hourly and non-exempt positions.