Field Service Technician II - Northeast (PA, NJ, NY, MD)

Federal Mfg•Sarasota, FL

1d•$30 - $40

About The Position

Bartelt Packaging, a ProMach company, is seeking a Field Service Technician II to travel to customer sites to repair, maintain, and start up specified Bartelt Packaging equipment. The technician serves as a communication link between customers and the company, providing excellent customer service. The role also provides factory-floor support when not traveling for field service.

Requirements

Technical associate degree or an equivalent combination of education and experience.
At least 3 years of experience in machinery repair.
Knowledge of mechanical principles.
Willingness to travel extensively within the United States and occasionally internationally.
Good communication and interpersonal skills, with a strong customer-service focus.
Proficiency with Windows and Microsoft Word, Excel, and Outlook.
Ability to train customer personnel on equipment.
Must reside within an hour of a major airport.

Nice To Haves

Experience with flexible packaging material machinery.
PLC programming experience.
Familiarity with PLC/PC systems.

Responsibilities

Install, integrate, repair, and troubleshoot complex flexible machinery, using technical expertise and independent problem-solving.
Ensure established inspection, testing, quality, and operating specifications are met.
Direct or oversee customer personnel during machinery installation, integration, servicing, repair, or troubleshooting.
Customize machine programs on-site as needed to meet customer requirements.
Occasionally maintain 24-hour on-call availability and provide technical support to customers by telephone.
Provide factory-floor support when not traveling for customer field service.
Train customers in the operation and service of company machinery.
Assist customers with aftermarket parts needs while in the field.