Field Service Technician II (ATM) - Erie, PA

VetJobs•Erie, PA

3d•$45,000 - $58,000•Onsite

About The Position

NCR Atleos is hiring a Field Service Technician II to support customers in Erie, Pennsylvania. The Field Services organization helps keep commerce running for major retailers and financial institutions by maintaining essential self-service technology. The technician serves as a first-line customer response, organizing and triaging issues, communicating professionally, and finding effective solutions. NCR Atleos provides virtual and hands-on training, along with support from teachers, mentors, and coaches. The role services electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory. It includes customer installations, maintenance, repairs, troubleshooting, and system overhauls, as well as diagnosing hardware, software, networking, configuration, access, security, and connectivity issues. Technicians may be reassigned to adjacent territories during standard shifts. Overnight travel assignments are optional and follow company policy and reimbursement guidelines. The position is on-site and pays a stated range of $45,000 to $58,000; starting compensation depends on qualifications, experience, location, and business needs.

Requirements

Be a local candidate in the specific geographic area.
Have one or more years of related experience.
Be authorized to work in the United States.
Be at least 19 years of age.
Have a valid driver’s license and a driving record that meets NCR Atleos fleet requirements.
Have PC skills, basic electronic skills, and familiarity with operating systems.
Be able to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day and rotating and weekend shifts.
Be able to carry and lift tools, parts, and equipment weighing up to 50 pounds without assistance.
Be able to bend, squat, walk, stand, sit, reach, and perform repetitive hand movements manipulating objects of various sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA certification, or Network+ (N+) Certification.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve hardware, software, networking, and system configuration issues.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues, addressing problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in virtual and hands-on training programs provided by NCR Atleos.
Comply with company policies and standards, including Shared Values, Code of Conduct, health and safety, accurate timekeeping, and fleet and safe-driving requirements.
Perform other related duties consistent with qualifications and business needs.
Work in adjacent service territories during standard shifts when reassigned to meet operational needs.
May elect to participate in overnight travel assignments to support broader service coverage.