ATM Field Service Technician

Cennox • Columbus, OH

3d • $25 - $29 • Onsite

About The Position

The ATM Field Service Technician supports the banking services department by providing quality service on projects. The technician determines equipment issues, resolves problems, performs preventative maintenance and installations, and trains customers on proper equipment use. The role calls for a self-motivated person who wants to learn a trade and contribute to a team focused on meeting customer expectations.

The position involves traveling to customer locations in a company vehicle, responding to service calls dispatched for repairs, installations, and preventative maintenance, and completing related documentation and administrative work. The technician also manages tools, parts, paperwork, orders, and vehicle maintenance.

Requirements

• Familiarity with smartphones and technological aptitude.
• Working knowledge of Microsoft Word, Outlook, and Excel.
• Mechanical, technological, or electrical aptitude.
• Ability to work accurately and carefully with small, moving parts.
• Good organizational skills.
• Ability to interpret written instructions and documents.
• Ability to learn through telephone training.
• Ability to work independently with minimal supervision.
• Ability to communicate effectively and provide excellent customer service.
• Valid driver's license and driving record in good standing.
• Ability to maintain a reliable vehicle and appropriate liability vehicle insurance, as required by Cennox policy.
• Subject to pre-employment, random, reasonable-suspicion, and post-accident drug and alcohol testing under company policy.
• At least 3 years of experience with low-voltage electronics, mechanical systems, and computers.
• High school diploma or equivalent.
• Ability to lift and move 50 or more pounds.
• Ability to work indoors and outdoors, including during inclement weather.
• Ability to stand for long periods.
• Ability to sit and drive a vehicle with extensive travel.
• Ability to climb, bend, stoop, and reach freely.
• Good hand-eye coordination.
• Vision correctable to 20/20.

Nice To Haves

• Experience with alarm or CCTV systems, safes, or ATMs.
• At least 3 years of previous field service experience (preferred).
• Military experience.

Responsibilities

• Provide onsite technical support and repair customer equipment, including training customers on proper equipment use when needed.
• Communicate with Dispatch to maximize productivity and provide detailed documentation of troubleshooting, repairs, parts used, and equipment status; maintain reports of service requests and complaints.
• Drive a company vehicle to customer locations as directed by Dispatch and remain available for repair, installation, and preventative maintenance calls.
• Report defective material or inaccuracies.
• Organize and manage paperwork, tools, and parts inventory.
• Initiate orders for replacement parts or to correct orders involving shortages or incorrect shipments.
• Complete administrative duties, meetings, parts returns, timesheets, expense reports, and detailed ticket analysis.
• Perform weekly vehicle maintenance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED