ATM Field Service Technician

Cennox•Columbus, OH

About The Position

The ATM Field Service Technician supports the banking services department by providing quality service across customer projects. The role involves diagnosing equipment issues, resolving problems, performing preventive maintenance and installations, and training customers on proper equipment use. The technician is expected to be self-motivated, interested in learning a trade, and committed to working with a team to exceed customer expectations. The position requires travel to customer locations, independent work, thorough service documentation, and administrative and vehicle-maintenance duties.

Requirements

Familiarity with smartphones and general technological aptitude.
Working knowledge of Microsoft Office, including Word, Outlook, and Excel.
Mechanical, technological, or electrical aptitude.
Ability to accurately and carefully work on small, moving parts.
Good organizational skills.
Ability to interpret written instructions and documents.
Ability to learn through telephone training.
Ability to work independently with minimal supervision.
Ability to communicate effectively and provide excellent customer service.
Valid driver's license and a driving record in good standing.
Ability to maintain a reliable vehicle and appropriate liability vehicle insurance to perform work in the area, as required by Cennox's applicable liability insurance policy.
Subject to pre-employment, random, reasonable-suspicion, and post-accident drug and alcohol testing under the company's current approved policy.
At least 3 years of experience with low-voltage electronics, mechanical systems, and computers.
High school diploma or equivalent.
Ability to lift and move 50 or more pounds.
Ability to work indoors and outdoors, including during inclement weather.
Ability to stand for long periods.
Ability to sit and drive a vehicle with extensive travel.
Ability to climb, bend, stoop, and reach freely.
Good hand-eye coordination.
Vision correctable to 20/20.

Nice To Haves

Experience with alarm or CCTV systems, safes, or ATM technical work.
At least 3 years of previous field service experience.
Military experience.

Responsibilities

Provide onsite technical support and repair customer equipment, including training customers on proper equipment use.
Communicate with Dispatch to maximize productivity and accept repair, installation, and preventive maintenance calls.
Document troubleshooting, repairs, parts used, and equipment status in detail.
Maintain reports of service requests and complaints.
Drive a company vehicle to customer locations as directed by Dispatch.
Report defective materials or inaccuracies.
Organize and manage paperwork, tools, and parts inventory.
Initiate orders for replacement parts or corrections to orders, including shortages and incorrectly shipped items.
Complete administrative duties, attend meetings, process parts returns, submit timesheets and expense reports, and analyze service tickets.
Perform weekly vehicle maintenance.
Perform other duties as assigned.