Field Service Technician (ATM) 4743
About The Position
The Field Service Engineer is responsible for service and maintenance of Automated Teller Machines (ATMs) within an assigned geographic territory. The role provides on-site support, including repairs, maintenance, and replacement services. It may also involve training new NHA Field Service Engineers and assisting with ATM staging and integration. Some travel is required. The position requires independent work with minimal supervision and a flexible schedule, including on-call duty. The technician represents NHA in delivering customer service, maintaining company property and security procedures, and completing administrative and expense reports. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.
Requirements
- May require an Associate’s Degree in Electronics or equivalent experience; alternatively, 3–5 years of field service experience is listed.
- Have a solid understanding of electronics and electromechanical equipment operation.
- Be able to use analog and digital voltmeters.
- Be able to use hand tools and carry heavy parts up to 80 pounds.
- Be able to work extended hours, including beyond the assigned shift without notice when required.
- Be able to travel occasionally to other areas of the country if needed.
- Be able to work all shifts, which may include weekends and holidays.
- Perform required on-call duty; compensation is provided for on-call duty.
- Be able to talk and hear; often sit and use hands and fingers to handle or feel; and frequently stand, walk, reach, climb or balance, stoop, kneel, crouch, or crawl.
- Be able to lift 50 pounds without assistance and, when needed, lift up to 80 pounds with assistance from machinery or a helper.
- Have close vision required to perform the job.
- Meet the physical and security requirements of a high-security position, which may involve exposure to criminal elements; security training and awareness are required.
Nice To Haves
- Prior ATM experience is preferred but not required.
Responsibilities
- Install, repair, load software onto, and maintain ATMs or other products within a defined geographic territory.
- Train bank staff or vendors on required equipment maintenance tasks.
- Coordinate with internal and external support departments to provide maintenance support to end users.
- Meet service-level agreements defined by customer contracts.
- Work on products and services of medium to high complexity.
- Travel occasionally, including on short notice to areas outside the assigned home geography when management deems necessary.
- Perform ATM preventive maintenance, including diagnostics, testing, and cleaning.
- Manage spare parts and follow inventory processes.
- Complete administrative reports within the required timelines.
- Complete tasks assigned by a supervisor or applicable NHA staff members.
- Work a flexible schedule and perform required on-call duty.
- Work independently with minimal supervision.
- Provide customers with an extraordinary service experience while meeting service obligations and demands.
- Maintain company property in good working condition.
- Maintain a valid driver’s license.
- Use the company credit card responsibly and submit expense reports.
- Follow all security procedures and policies.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
