Field Service Technician (ATM) 4752

Nautilus Hyosung America Inc•Silver Spring, MD

2d•$0 - $24

About The Position

The Field Service Technician is responsible for servicing and maintaining Automated Teller Machines (ATMs) within an assigned geographic territory. The role provides on-site repair, maintenance, software loading, installation, and replacement support. It may also involve training other new Field Service Engineers, assisting with ATM staging and integration, and training bank staff or vendors on equipment maintenance. Some travel is required, including occasional short-notice travel outside the home territory. The position works independently with minimal supervision, follows customer service-level agreements and security procedures, manages spare parts and company property, and completes administrative reports and expense reporting. The schedule is flexible and includes on-call duty; work may extend beyond the assigned shift and may include any shift, weekends, and holidays.

Requirements

May require an Associate's degree in Electronics or equivalent experience; alternatively, 3–5 years of field service experience.
Have a solid understanding of electronics and electro-mechanical equipment operation.
Be able to use analog and digital voltmeters.
Be able to use hand tools and carry heavy parts up to 80 pounds.
Be able to work extended hours, including beyond the assigned shift without notice when required.
Be able to travel occasionally to other areas of the country if needed.
Be able to work all shifts, which may include weekends and holidays.
Participate in required on-call duty.
Maintain a valid driver's license.
Be able to lift 50 pounds without assistance and up to 80 pounds with assistance from machinery or a helper.
Be able to talk and hear; frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl; and use hands and fingers to handle or feel objects.
Have close-vision capability required for the job.

Nice To Haves

Prior ATM experience is preferred but not required.

Responsibilities

Install, repair, load software onto, and maintain ATMs or other products within an assigned geographic territory.
Train bank staff or vendors to perform required equipment maintenance tasks.
Coordinate with internal and external support departments to provide maintenance support to end users.
Meet customer service-level agreements.
Work on products and services of medium to high complexity.
Travel occasionally, including on short notice, to areas outside the home territory when management deems necessary.
Perform ATM preventive maintenance, including diagnostics, testing, and cleaning.
Manage spare parts and follow inventory processes.
Complete administrative reports within the required timelines.
Complete tasks assigned by a supervisor or other applicable NHA staff members.
Participate in on-call duty and work a flexible schedule.
Work independently with minimal supervision.
Provide customers with an extraordinary service experience and meet service obligations and demands.
Maintain company property in good working condition.
Maintain a valid driver's license.
Use the company credit card responsibly and complete expense reporting.
Follow all security procedures and policies.
Perform other duties as assigned.