Field Service Technician (ATM) 4754

Nautilus Hyosung America Inc•Naperville, IL

8d•$0 - $24•Onsite

About The Position

Nautilus Hyosung America, Inc. (HYOSUNG), a provider of ATM self-service technologies, is hiring a Field Service Technician to service and maintain ATMs in an assigned geographic territory. The role provides on-site repair, maintenance, and replacement support, and may include training new field service engineers and assisting with ATM staging and integration. Some travel is required. The technician installs, repairs, loads software onto, and maintains ATMs and other products; performs preventive maintenance, diagnostics, testing, and cleaning; and supports customers in meeting service obligations and service-level agreements. The position also involves training bank staff or vendors, coordinating with internal and external support teams, managing spare parts and inventory, completing administrative reports, and maintaining company property. The technician works independently with minimal supervision, follows security procedures, and performs other assigned duties. The role requires a flexible schedule, on-call duty, and the ability to work extended hours, all shifts, weekends, and holidays when required. Occasional travel outside the assigned territory, including to other parts of the country, may be needed. On-call duty is compensated. This is a high-security position that may involve exposure to criminal elements; security training and awareness are required.

Requirements

An associate degree in Electronics or equivalent experience may be required.
Prior ATM experience is preferred but not required, or 3–5 years of field service experience.
Solid understanding of electronics and electro-mechanical equipment operation.
Ability to use analog and digital voltmeters.
Ability to use hand tools.
Ability to lift 50 pounds without assistance and carry heavy parts up to 80 pounds; lifting up to 80 pounds may be done with machinery or a helper.
Ability to work extended hours, including beyond the assigned shift without notice when required.
Ability to travel occasionally to other areas of the country if needed.
Ability to work all shifts, including weekends and holidays.
Availability for required on-call duty.
Valid driver’s license.
Ability to meet the physical demands of talking and hearing; sitting and using hands and fingers; standing, walking, reaching, climbing or balancing, stooping, kneeling, crouching, or crawling; and close vision.
Ability to work in a high-security environment that may pose a risk of exposure to criminal elements, with required security training and awareness.

Nice To Haves

Prior ATM experience.

Responsibilities

Install, repair, load software onto, and maintain ATMs or other products within an assigned geographic territory.
Train bank staff or vendors to perform required equipment maintenance tasks.
Coordinate with internal and external support departments to provide maintenance support to end users.
Meet customer service-level agreements and service obligations.
Work on products and services of medium to high complexity.
Travel on short notice to locations outside the home territory when management deems it necessary.
Perform ATM preventive maintenance, including diagnostics, testing, and cleaning.
Manage spare parts and follow inventory processes.
Complete administrative reports within the required timelines.
Complete tasks assigned by a supervisor or other applicable NHA staff members.
Work a flexible schedule and participate in required on-call duty.
Work independently with minimal supervision and provide an extraordinary customer service experience.
Maintain company property in good working condition.
Maintain a valid driver’s license.
Use the company credit card responsibly and complete expense reporting.
Follow all security procedures and policies.
Perform other duties as assigned.