Field Service Technician (ATM) 4689

Nautilus Hyosung America Inc• US,

7d•$0 - $24•Onsite

About The Position

Nautilus Hyosung America, Inc. (HYOSUNG), a provider of ATM self-service technologies, is seeking a Field Service Technician to service and maintain Automated Teller Machines within an assigned geographic territory. The role provides on-site ATM support, including repairs, maintenance, and replacement services. The technician may also help train new Field Service Engineers and assist with ATM staging and integration. Some travel is required. The position works independently with minimal supervision and requires a flexible schedule, including on-call duty. It represents NHA in providing customer service, meeting service obligations, and following customer service-level agreements, company security policies, inventory processes, and administrative requirements. Occasional travel outside the assigned territory, including on short notice, may be required.

Requirements

An Associate's Degree in Electronics or equivalent experience may be required.
Prior ATM experience is preferred but not required, or 3–5 years of field service experience.
Solid understanding of electronics and electro-mechanical equipment operation.
Ability to use analog and digital voltmeters.
Ability to use hand tools and carry heavy parts up to 80 pounds.
Ability to work extended hours, including beyond the assigned shift without notice when required.
Ability to travel occasionally to other areas of the country if needed.
Ability to work all shifts, which may include weekends and holidays.
On-call duty is required for all Field Service Engineer positions; compensation is provided for on-call duty.
Ability to work independently with minimal supervision.
Valid driver's license.

Nice To Haves

Prior ATM experience.

Responsibilities

Install, repair, load software onto, and maintain ATMs or other products within an assigned geographic territory.
Train bank staff or vendors on required equipment maintenance tasks.
Coordinate with internal and external support departments to provide maintenance support to end users.
Meet customer service-level agreements.
Work on products and services of medium to high complexity.
Travel occasionally, including on short notice, to areas outside the assigned territory when needed.
Perform ATM preventive maintenance, including diagnostics, testing, and cleaning.
Manage spare parts and follow inventory processes.
Complete administrative reports within required timelines.
Complete tasks assigned by a supervisor or other applicable NHA staff.
Work a flexible schedule and perform required on-call duty.
Provide an extraordinary customer service experience while meeting customer service obligations and demands.
Maintain company property in good working condition.
Maintain a valid driver's license.
Use the company credit card responsibly and complete expense reporting.
Follow all security procedures and policies.
Other duties as assigned.