Field Service Technician II - Erie, PA

NCR Atleos•PENNSYLVANIA, VIRTUAL, PA

3d•$45,000 - $58,000

About The Position

NCR Atleos is hiring a Field Service Technician II in Erie, Pennsylvania. The Field Services organization supports retailers and financial institutions by keeping self-service technology operational. The technician serves as a first-line response and customer-facing representative, organizing and triaging service issues, communicating professionally, and delivering solutions that maintain customer relationships. The role involves installing, maintaining, diagnosing, and repairing electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory. NCR Atleos provides virtual and hands-on training, with support from teachers, mentors, and coaches. The position may involve reassignment to adjacent service territories during standard shifts. Employees may elect to participate in overnight travel assignments under company travel and reimbursement policies. The salary range is $45,000–$58,000; starting compensation depends on qualifications, experience, geographic location, and business needs.

Requirements

Be a local candidate to the specific geographic area.
Have one or more years of related experience.
Be authorized to work in the United States.
Be at least 19 years of age.
Have a valid driver's license and a driving record that meets NCR Atleos fleet requirements.
Have PC skills, basic electronic skills, and familiarity with operating systems.
Be able to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day; rotating and weekend shifts; lifting and carrying tools, parts, and equipment weighing up to 50 lbs. without assistance; and bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA, or Network+ (N+) Certification.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve issues involving hardware, software, networking, and system configurations.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues, addressing problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in virtual and hands-on training programs provided by NCR Atleos.
Comply with company policies and requirements, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements.
Perform other related duties consistent with qualifications and business needs.
Support adjacent service territories during standard shifts when reassigned to meet operational needs.