Field Service Technician - Philadelphia, PA

Getinge•Philadelphia, PA

1d•$34 - $43

About The Position

The Field Service Technician provides maintenance and repair services at customer establishments in the Philadelphia, Pennsylvania service territory. The role follows manufacturer instructions and applies knowledge of mechanical, hydraulic, electronic, pneumatic, and plumbing equipment. It includes on-site and remote troubleshooting, scheduled maintenance, technical customer support, and assistance with marketing equipment and maintaining service contracts. The technician also serves as a technical mentor and training resource for Maintenance Technicians, maintains required product competence, completes reports and training, and meets established performance and inventory guidelines. The position requires compliance with Getinge, customer, regulatory, environmental, health, and safety policies. It involves working independently at customer locations, following documented procedures, and maintaining positive relationships with customers and Getinge personnel. The role includes a company vehicle program, a credit card, a phone, extensive training, and base pay of $34 to $43 per hour.

Requirements

Associate’s degree in a technical discipline such as electronics, electro-mechanical, or biomedical engineering; equivalent military training; or an equivalent combination of education and experience.
At least 3 years of related experience in field-based technical service or technical maintenance and repair; medical or life science device industry experience is preferred.
Technical proficiency using schematics, checklists, system diagrams, and associated tools to service electronic, mechanical, hydraulic, pneumatic, or plumbing systems.
Demonstrated ability to troubleshoot and repair highly technical mechanical and electronic systems.
Proficiency using hand tools and electronic test equipment.
Computer literacy, including familiarity with information technology concepts, personal computers, Microsoft Windows, and Microsoft Office applications.
Strong verbal and written communication skills in a customer-facing work environment.
Ability to work independently with minimal supervision.
Ability to follow documented procedures and protocols, including regulatory requirements.
Ability to work a flexible schedule when required by customer needs and accessibility protocols.
Valid driver’s license.
Ability to consistently comply with customer-required vendor credentialing processes and protocols.
Ability to work in close quarters and use both arms and legs for reaching, pulling, pushing, stooping, standing, climbing, lifting, turning, and kneeling.
Ability to lift at least 75 pounds.

Nice To Haves

Experience in the medical or life science device industry.

Responsibilities

Provide on-site and remote troubleshooting, repair, and technical support to customers in the assigned service territory.
Perform preventive and other scheduled maintenance at customer establishments using proper tools, test equipment, and replacement parts.
Assist sales personnel in marketing Getinge equipment through joint calls, in-services, and sales leads.
Help maintain service contracts by providing high-quality work and exceptional customer service, and assist with contract renewals.
Comply with health and safety codes and procedures required by Getinge policies, customers, and regulatory agencies.
Establish and maintain positive working relationships with customers and Getinge personnel.
Serve as a technical mentor and field-based training resource for Maintenance Technicians.
Maintain competence through effective use of product information and technical data.
Prepare and submit required reports accurately and on time.
Meet or exceed established KPI requirements.
Maintain expenses and inventory within guidelines and limits established by the Area Manager, Service.
Provide services in accordance with Getinge warranty and maintenance contract policies.
Complete training required by Getinge training and certification processes, regulatory bodies, and quality systems.
Perform other related duties as assigned.
Understand and comply with the Environmental Policy, minimize environmental impacts, and bring potential improvements or harmful activities to management's attention.
Understand and comply with the Health and Safety Policy and identify significant work-related risks and hazards.