Field Technician – Philadelphia, PA & Greater Delaware Valley

T-Mobile•Fort Washington, PA

2d•Onsite

About The Position

T-Mobile is seeking a Field Technician to support its Engineering & Operations team, primarily in Philadelphia, Pennsylvania. The technician will also cover Bucks, Montgomery, Delaware, Lehigh, and Northampton counties in Pennsylvania while on call, and may support Mercer, Burlington, Camden, Gloucester, Salem, Cumberland, Atlantic, and Cape May counties in New Jersey. The territory includes dense urban, suburban, coastal, and rural sites, so the role requires independent work across varied environments and high-traffic areas. The position applies technical knowledge to maintain and improve network performance and reliability. It provides technical assistance, manages smaller projects, and contributes to operational process improvements. The work includes radio access networks, backhaul, signaling, disaster recovery, data services, and location-based services. Success is measured by effective technical support, timely project updates, and identifying process improvements. The work directly affects network stability and service quality for organizational and customer needs. The position requires travel within the market and is DOT regulated. Work includes day and night hours and participation in an on-call rotation, including weekends and holidays. The role also involves lifting 50–70 pounds and working outdoors in the elements. Candidates must be at least 21 to operate a company-assigned vehicle and legally authorized to work in the United States.

Requirements

Bachelor’s degree, or a combination of education and experience deemed equivalent.
Two to four years of working experience in field operations and maintenance.
Two to four years of wireless telecommunications or other related experience.
Required knowledge of electronics and basic operational theory of interconnecting circuits, including RF transmitters, antenna systems, AAV, fiber, microwave radio, AC-DC power systems, and AI.
Practical knowledge of Radio Access Network (RAN) architecture, components, and operations, with ability to support deployment, maintenance, and optimization activities.
Understanding of wireless backhaul technologies and configurations, including microwave and fiber-based solutions.
Experience with, or ability to learn, RAN equipment and 5G New Radio (NR) standards as they apply to field operations.
Working knowledge of base station equipment, installation, configuration, and maintenance related to network performance and reliability.
Willingness to develop skills through ongoing training, certifications, and hands-on experience.
Familiarity with disaster recovery protocols and ability to implement contingency plans to restore network services with minimal disruption.
Ability to systematically identify, diagnose, and resolve network issues across hardware and software systems in planned and emergency scenarios.
Ability to plan, coordinate, and complete field assignments efficiently, managing time, resources, and priorities to meet deadlines and service commitments.
Ability to provide hands-on technical assistance and field-level support to internal teams and partners.
Attention to detail and creative, innovative problem-solving and troubleshooting skills.
Proficiency with Microsoft Office Suite and similar productivity tools, understanding of Internet Protocol, and willingness to use AI-driven tools when preparing and triaging solutions for logical network components.
Flexibility with work hours; day and night work and participation in an on-call rotation that includes weekends and holidays are required.
Ability to lift 50–70 pounds and work outdoors in the elements.
Must be at least 21 years of age to operate a company-assigned vehicle.
Must be legally authorized to work in the United States.
Must be able to travel within the market.

Nice To Haves

Vocational/technical training or a related field of study.
Experience with Ericsson RAN technology.
Experience with Ceragon and Ericsson licensed microwave and millimeter-wave wireless transport technology.
Experience with Nokia cell site routers and IP backhaul configuration.
Ability to use fiber test, line, and antenna test equipment.
Excellent verbal and written communication skills.
Self-motivated and able to take initiative in achieving company goals and objectives.
Basic leadership skills and ability to prioritize and complete multiple tasks.
Ability to work independently and in a team environment.

Responsibilities

Provide technical support to resolve network performance issues and contribute to outage resolution efforts.
Manage smaller projects or project segments, providing accurate status and progress updates as required.
Identify and recommend process improvements related to maintenance and repair activities to senior staff and management.
Assist in developing job aids, scopes of work, and procedural documentation in collaboration with senior technicians.
Complete required training to maintain current knowledge of systems, products, and organizational standards.
Perform other duties and projects as assigned by business management.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k) and access to free, year-round money coaches.
Annual bonus or periodic sales incentive or bonus, depending on role and eligibility.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.