Property Adjuster - Field Estimating - Philadelphia, PA

Allstate•Philadelphia, PA

1d•Onsite

About The Position

Allstate is hiring a Field Property Adjuster to provide service to policyholders by traveling to customers’ homes for on-site inspections, investigating coverage, preparing estimates, and settling claims promptly and efficiently. The role also handles virtual claims nationwide using platforms and software such as Xactimate and ClaimsX Video Collaboration, with a particular focus on water losses. The adjuster supports customers with empathy and clear communication; independently investigates damage and interprets policies to determine coverage; communicates by phone, email, and video; evaluates and negotiates settlements with customers, vendors, third-party carriers, and claimants; uses estimating and settlement tools to resolve claims; and maintains timely, accurate claim documentation. The role requires travel to customers’ homes and the ability to handle virtual claims nationwide. The position includes initial training and ongoing development. Employees must attend two weeks of training in Dallas, Texas. Depending on the office or area, an adjuster and/or appraiser license may be required within 60 days of hire. Applicants who hold active insurance licenses must terminate existing appointments before onboarding and may not hold outside appointments during employment; applicants with a resident producer license must surrender it when instructed by the licensing team.

Requirements

Willingness and ability to carry a 50-pound ladder and access a roof with up to a 6/12 pitch on a one- or two-story building.
Valid driver’s license and willingness to travel for work.
Residency within the posted location is mandatory.
Ability to attend two weeks of training in Dallas, Texas.
If applicable, ability to obtain required adjuster and/or appraiser license(s) within 60 days of hire.
Applicants with active insurance licenses must terminate existing appointments before onboarding and refrain from holding outside appointments during employment; applicants holding a resident producer license must surrender it when instructed.

Nice To Haves

Reside in or near the Philadelphia, Pennsylvania area.
Two to three years of prior experience as an outside adjuster.
Proficiency with Xactimate and other relevant estimating software.
Strong critical-thinking and technical skills to assess damages accurately and expedite claim settlements.
Excellent communication and interpersonal skills.
Ability to travel to customers’ homes and handle virtual claims nationwide effectively.
Detail-oriented and organized, with a focus on high-quality work.
Applicable active licenses may qualify the candidate for a licensing sign-on bonus.

Responsibilities

Travel to customers’ homes to conduct on-site property inspections.
Investigate property damage and coverage, including interpreting policies to determine coverage.
Prepare estimates and settle claims promptly and efficiently, with a particular focus on water losses.
Handle virtual claims nationwide using platforms and software such as Xactimate and ClaimsX Video Collaboration.
Communicate with customers by phone, email, and video, using customers’ communication preferences and keeping them informed about claim progress.
Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
Use estimating tools, job aids, settlement platforms, and critical thinking to resolve claims.
Document claim work accurately and promptly in the claims system.
Attend the required two-week training in Dallas, Texas.
Obtain required adjuster and/or appraiser licenses within 60 days of hire when applicable.

Benefits

Benefits package beginning on the first day of employment, including time off, healthcare, and retirement benefits.
Competitive pay and support for continuous development and career advancement.
Flexible scheduling and a time-off policy intended to support work-life balance.
Initial and ongoing training.
401(k)/pension.
Education reimbursement.
Potential eligibility for a $1,000 licensing sign-on bonus for candidates with applicable active licenses; exclusions apply.
Potential eligibility for a company car based on annual work mileage and company guidelines.
Mileage reimbursement for use of a personal vehicle for work.
Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement for employees eligible to work from home.