Property Adjuster - Field Estimating - Richmond, VA

Allstate•Richmond, VA

1d•$56,000 - $92,000

About The Position

Allstate is hiring a Field Property Adjuster responsible for providing service to policyholders by traveling to customers’ homes to inspect damage, investigate coverage, prepare estimates, and settle claims promptly and efficiently. The role also handles virtual claims nationwide using platforms and software such as Xactimate and ClaimsX Video Collaboration, with a particular focus on water losses. The adjuster independently investigates property claims, reviews damage, interprets policies, communicates with customers through phone, email, and video, and negotiates settlements with customers, vendors, third-party carriers, and claimants. The role requires empathetic customer service, critical thinking, timely and accurate claim documentation, and effective use of estimating and settlement tools. The position requires residency in the Richmond, Virginia area and travel to customer homes. The employee must be able to carry a 50-pound ladder and access roofs up to a 6/12 pitch on one- to two-story homes. Approximately two weeks of training takes place in Dallas, Texas, followed by ongoing training. Depending on applicable local requirements, the employee may need to obtain an adjuster and/or appraiser license within 60 days of hire. The role may qualify for a company car under Allstate’s mileage guidelines; personal vehicle use may be required in the interim, with mileage reimbursement.

Requirements

Residency within the Richmond, Virginia area.
Valid driver’s license and willingness to travel as part of the job.
Ability and willingness to carry a 50-pound ladder and access a roof with up to a 6/12 pitch on a one- to two-story home.
Strong critical-thinking and technical skills to assess damage accurately and expedite settlements.
Excellent communication and interpersonal skills to provide customer service.
Detail-oriented and organized, with a focus on high-quality work.
Willingness to obtain an adjuster and/or appraiser license within 60 days of hire if required for the area.

Nice To Haves

Two years of previous experience as an outside adjuster is highly desired.
Proficiency in Xactimate and other relevant estimating software.
Previous experience as an outside adjuster.

Responsibilities

Travel to customers’ homes to conduct on-site property inspections.
Investigate coverage, review damage, and interpret policies to determine claim coverage.
Prepare estimates and settle claims promptly and efficiently.
Handle virtual claims nationwide using platforms and software such as Xactimate and ClaimsX Video Collaboration.
Provide focused support and resolution for water-loss claims.
Communicate with customers by phone, email, and video, offering their preferred communication approach and updates on claim progress.
Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
Use estimating tools, job aids, settlement platforms, and critical-thinking skills to resolve claims.
Protect the company financially by applying policy agreements and completing timely, accurate claim documentation.

Benefits

Benefits package from the first day of employment, including time off, healthcare, and retirement benefits.
Competitive pay and support for continuous development and career advancement.
Flexible scheduling and a time-off policy intended to support work/life balance.
Initial and ongoing training.
401(k)/pension.
Education reimbursement.
Potential $1,000 licensing sign-on bonus for eligible candidates with applicable active licenses; current employees and candidates who previously worked for Allstate or its family of companies are ineligible.
Potential eligibility for a company car under company mileage guidelines.
Mileage reimbursement for work-related use of a personal vehicle.
Laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement for employees eligible to work from home.