Property Adjuster - Field Estimating - Raleigh, NC

Allstate • Raleigh, NC

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About The Position

Allstate is hiring a Field Property Adjuster to provide service to policyholders by traveling to customers’ homes to inspect damage, investigate coverage, prepare estimates, and resolve claims promptly. The role also handles virtual claims nationwide and focuses particularly on water losses. Adjusters use tools and platforms such as Xactimate and ClaimsX Video Collaboration.

The adjuster independently investigates property claims, reviews damage, interprets policies, and determines coverage. The role requires compassionate customer service, clear communication by phone, email, and video, and negotiations with customers, vendors, third-party carriers, and claimants. Adjusters use estimating and settlement tools, apply critical thinking to resolve problems, and maintain timely, accurate claim documentation.

The position includes comprehensive initial training and regular ongoing training. New hires must attend two weeks of training in Dallas, Texas. Depending on the office or area, an adjuster or appraiser license may be required within 60 days of hire. The role requires a valid driver’s license and travel to customers’ homes. Candidates must be able to carry a 50-pound ladder and access a one- or two-story roof with a pitch up to 6/12.

The position is based in the Raleigh, North Carolina area; the posting prefers candidates who live within 20 miles of Raleigh. It is unavailable to residents of California, Alaska, Hawaii, and Puerto Rico. The role may qualify for a company car under Allstate’s mileage guidelines; a personal vehicle may be required until eligibility is met, with mileage reimbursement for work use.

Requirements

• Valid driver’s license and willingness to travel as part of the job.
• Ability and willingness to carry a 50-pound ladder and access a one- or two-story roof with a pitch up to 6/12.
• Ability to attend two weeks of training in Dallas, Texas.
• Ability to obtain required adjuster and/or appraiser license(s) within 60 days of hire, if applicable.

Nice To Haves

• Reside within 20 miles of Raleigh, North Carolina.
• Two to three years of prior outside adjuster experience.
• Proficiency with Xactimate and other relevant estimating software.
• Strong critical-thinking and technical skills for accurately assessing damage and expediting claim settlements.
• Excellent communication and interpersonal skills.
• Ability to handle customer home visits and virtual claims nationwide effectively.
• Detail-oriented and organized, with a focus on high-quality work.

Responsibilities

• Travel to customers’ homes to conduct on-site property inspections.
• Investigate property damage and insurance coverage, including reviewing damage and interpreting policies.
• Prepare estimates and settle claims promptly and efficiently.
• Handle virtual claims nationwide using platforms and software such as Xactimate and ClaimsX Video Collaboration.
• Provide compassionate customer service and communicate claim needs and progress through customers’ preferred communication methods.
• Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants.
• Use estimating tools, job aids, settlement platforms, and critical thinking to resolve claims.
• Complete timely and accurate documentation in the claims system.
• Obtain an adjuster and/or appraiser license within 60 days of hire if required for the office or area.

Benefits

• Potential $1,000 licensing sign-on bonus for eligible candidates who already hold applicable active licenses; current employees and former Allstate employees are ineligible.
• Potential eligibility for a company car based on annual work mileage; mileage reimbursement is available for work use of a personal vehicle.
• Benefits from the first day of employment, including time off, healthcare, and retirement benefits.
• Competitive pay and support for continuous development and career advancement.
• Flexible scheduling and a time-off policy intended to support work/life balance.
• Initial and ongoing training.
• 401(k)/pension.
• Education reimbursement.
• Monthly connectivity reimbursement for employees eligible to work from home.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed