Field Technician – Philadelphia, PA & Greater Delaware Valley

T-Mobile•Philadelphia, PA

4d•$62,142 - $112,089•Onsite

About The Position

T-Mobile is seeking a Field Technician to support its Engineering & Operations team, primarily in Philadelphia and across the Greater Delaware Valley. The technician will support sites in Philadelphia and, when on call, Pennsylvania counties including Bucks, Montgomery, Delaware, Lehigh, and Northampton. The role may also provide support in southern New Jersey counties, including Mercer, Burlington, Camden, Gloucester, Salem, Cumberland, Atlantic, and Cape May. The territory spans dense urban, suburban, coastal, and rural locations, and requires working independently across a wide area. The role applies technical knowledge to maintain and improve network performance and reliability. It combines hands-on technical support with management of smaller projects and operational process improvements. Relevant network areas include radio access networks, backhaul, signaling, disaster recovery, data services, and location-based services. Success is measured by effective technical support, timely project updates, and identification of process improvements. The work directly affects network stability and service quality. The position requires flexible hours, including day and night work, and participation in an on-call rotation that includes weekends and holidays. Travel within the market is required. The role is DOT-regulated and involves working outdoors in the elements and lifting 50–70 pounds. The employee must be at least 21 years old to operate an assigned company vehicle and legally authorized to work in the United States.

Requirements

Bachelor's degree, or a combination of education and experience deemed equivalent.
2–4 years of working experience in Field Operations and maintenance.
2–4 years of wireless telecommunications or other related experience.
Required knowledge of electronics and the basic operation and theory of interconnecting circuits, including RF transmitters, antenna systems, AAV, fiber, microwave radio, AC-DC power systems, and AI.
Practical knowledge of RAN architecture, components, and operations, with the ability to support deployment, maintenance, and optimization activities.
Understanding of wireless backhaul technologies and configurations, including microwave and fiber-based solutions.
Experience with, or ability to learn, RAN equipment and 5G NR standards as applied to field operations.
Working knowledge of base station equipment, installation, configuration, and maintenance.
Willingness to develop skills through ongoing training, certifications, and hands-on experience.
Familiarity with disaster recovery protocols and the ability to implement contingency plans to restore network services.
Ability to systematically identify, diagnose, and resolve network issues across hardware and software systems in planned and emergency scenarios.
Ability to plan, coordinate, and complete field assignments while managing time, resources, and priorities.
Ability to provide hands-on technical assistance and field-level support to internal teams and partners.
Attention to detail and problem-solving ability, including creativity and innovation.
Proficiency with Microsoft Office Suite and similar productivity tools; understanding of Internet Protocol; willingness to use AI-driven tools when preparing and triaging solutions for logical network components.
Flexibility to work day and night hours and participate in an on-call rotation that includes weekends and holidays.
Ability to lift 50–70 pounds and work outdoors in the elements.
At least 21 years of age to operate a company-assigned vehicle.
Legally authorized to work in the United States.

Nice To Haves

Vocational/technical training or a related field of study.
Experience with Ericsson RAN technology.
Experience with Ceragon and Ericsson licensed microwave and millimeter-wave wireless transport technology.
Experience with Nokia cell site routers and IP backhaul configuration.
Ability to use fiber test, line, and antenna test equipment.
Excellent verbal and written communication skills.
Self-motivated, with initiative in achieving company goals and objectives.
Basic leadership skills and ability to prioritize and complete multiple tasks.
Ability to work independently and in a team environment.
Flexibility in changing environments and priorities.

Responsibilities

Provide technical support to resolve network performance issues and contribute to outage resolution.
Manage smaller projects or project segments and provide accurate status and progress updates.
Identify and recommend maintenance and repair process improvements to senior staff and management.
Collaborate with senior technicians to develop job aids, scopes of work, and procedural documentation.
Complete required training to maintain current knowledge of systems, products, and organizational standards.
Perform other duties and projects as assigned by business management.
Travel within the market to support field operations.

Benefits

Competitive base salary and compensation package, including an annual bonus or periodic incentive opportunity based on role and eligibility.
Annual stock grant and employee stock purchase plan.
401(k).
Free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.