Field Service Technician II - Philadelphia, PA

NCR Atleos•Philadelphia, PA

About The Position

NCR Atleos is seeking a customer-focused Field Service Technician II to support essential self-service technology for major retailers and financial institutions in the Philadelphia, Pennsylvania area. As a first-line response for customers, the technician organizes and triages service issues, communicates professionally, and works to resolve problems proactively. The role services electromechanical equipment, including ATMs and self-checkout systems, across an assigned territory. NCR Atleos provides virtual and hands-on classroom training, with support from teachers, mentors, and coaches to help employees build their capabilities.

Requirements

Local candidate to the specific geographic area.
One or more years of related experience.
Authorized to work in the United States.
At least 19 years of age.
Valid driver's license and a driving record that meets NCR Atleos fleet requirements.
PC skills, basic electronic skills, and operating system familiarity.
Ability to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day; rotating and weekend shifts; carrying and lifting tools, parts, and equipment weighing up to 50 pounds without assistance; and bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA, or Network+ (N+) Certification.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve hardware, software, networking, and system configuration issues.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues, addressing problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in virtual and hands-on training programs provided by NCR Atleos.
Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements.
Perform other related duties consistent with qualifications and business needs.
Be available for reassignment to adjacent service territories during standard shifts to meet operational needs; managers will strive to communicate in advance when possible.
May elect to participate in overnight travel assignments to support broader service coverage, following company travel and reimbursement policies.