Field Service Technician (ATM) 4755

Nautilus Hyosung America Inc•Chesapeake, VA

3d•$0 - $24•Onsite

About The Position

The Field Service Technician is responsible for servicing and maintaining Automated Teller Machines (ATMs) within an assigned geographic territory. The role provides on-site ATM support, including repairs, maintenance, software loading, and replacement services. The technician may help train new Field Service Engineers and assist with ATM staging and integration. Some travel is required. The position works independently with minimal supervision and requires a flexible schedule, on-call duty, and occasional travel outside the assigned territory, sometimes on short notice. The technician represents Nautilus Hyosung America, Inc. (NHA) in providing customer service, meeting service obligations, following security procedures, maintaining company property, and completing required administrative and expense reports.

Requirements

Associate's degree in Electronics or equivalent experience may be required.
Prior ATM experience is preferred but not required, or 3–5 years of experience in field service.
Solid understanding of electronics and electro-mechanical equipment operation.
Ability to use analog and digital voltmeters.
Ability to use hand tools and carry heavy parts up to 80 pounds.
Ability to work extended hours, including beyond the assigned shift without notice when required.
Ability to travel occasionally to other areas of the country if needed.
Ability to work all shifts, including weekends and holidays.
On-call duty is required for all Field Service Engineer positions; compensation is provided for on-call duty.
Ability to lift 50 pounds without assistance and up to 80 pounds with assistance from machinery or another person.
Ability to talk and hear; use hands and fingers to handle or feel; sit, stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
Close vision is required.
Must follow security procedures and be able to work in a high-security environment that may involve exposure to criminal elements.

Nice To Haves

Prior ATM experience.

Responsibilities

Install, repair, load software onto, and maintain ATMs or other products within an assigned geographic territory.
Train bank staff or vendors to perform required equipment maintenance tasks.
Coordinate with internal and external support departments to provide maintenance support to end users.
Meet service-level agreements defined by customer contracts.
Work on products and services of medium to high complexity.
Travel occasionally, including on short notice, to areas outside the assigned territory when required by management.
Perform preventive ATM maintenance, including diagnostics, testing, and cleaning.
Manage spare parts and follow inventory processes.
Complete administrative reports within required timelines.
Complete tasks assigned by a supervisor or applicable NHA staff members.
Work a flexible schedule and perform required on-call duty.
Work independently with minimal supervision.
Provide customers with extraordinary service while meeting service obligations and demands.
Maintain company property in good working condition.
Use the company credit card responsibly and submit expense reports.
Follow all security procedures and policies.
Maintain a valid driver's license.
Perform other duties as assigned.