ATM Field Service Technician

Nusource Financial•Minneapolis, MN

About The Position

NuSource implements branch transformation, security, and service solutions for financial institutions, supported by a service team. The company is employee-owned and offers employees the opportunity to become owners. Service Technicians are a first-line response for customers, triaging issues, finding solutions, and addressing some problems proactively to build long-term customer relationships. The ATM Field Service Technician performs installation services to customer specifications within timeline and budget parameters; responds to and resolves service requests for security, conventional, ATM, and ITM equipment; and completes prescribed preventative maintenance. The role includes installing and servicing electronic security and banking equipment, diagnosing hardware and software issues, documenting service calls, communicating with stakeholders, and maintaining a company van and tools. The technician is expected to deliver a professional customer experience consistent with NuSource’s values of Integrity, Professionalism, and Teamwork.

Requirements

Troubleshooting knowledge of low-voltage and basic electronic systems.
Knowledge of analog and IP video.
Experience with security alarm wiring, device installation, and programming.
Proficiency with Windows 10 and Microsoft Office products.
Ability to pass a background check, drug test, and DMV record check.
High school diploma.
Driver’s license.

Nice To Haves

At least two years of experience in the security, low-voltage, and/or locksmithing industry.
Low-voltage cabling expertise.
Access control experience.
Door hardware installation and service experience, including strikes, mag-locks, power door operators, and electrified locking hardware.
Ability and understanding related to IP data networks.
Associate degree from a technical college, specifically with training in electronics or low-voltage system design.
Industry certifications.

Responsibilities

Provide a world-class customer experience.
Perform low-voltage work, including wiring, mounting, and setup of electronic security installations such as video surveillance, access control, security alarm, and phone entry systems.
Service access control, video surveillance, security alarm, pneumatic systems, drive-through audio systems, locks, and keys.
Install and service customer ATM banking equipment.
Diagnose hardware and software problems and complete necessary repairs and resolution.
Complete preventative maintenance check-ups as defined by maintenance contracts.
Complete site surveys as necessary to validate conditions in support of project bids and proposals.
Document and complete all fields and call notes for each service call using electronic applications.
Communicate activity and status to the manager, dispatch, customers, and others as needed.
Maintain the company van and tools in good working order.
Interact with customers in a professional and proficient manner.
Perform duties while maintaining the company’s core values of Professionalism, Integrity, and Teamwork.