Field Technician II - Erie , PA

NCR Atleos•Erie, PA

5d•Onsite

About The Position

NCR Atleos is hiring a Field Service Technician II to support customers in the Erie, Pennsylvania area. The Field Services organization keeps self-service technology operating for retailers and financial institutions. In this customer-facing role, the technician serves as a first-line response, organizes and triages customer issues, and provides helpful, professional service focused on finding solutions. NCR Atleos provides virtual and hands-on training, along with support from teachers, mentors, and coaches, to help technicians develop their capabilities and build a long-term career. The technician performs installations, maintenance, and repairs on electromechanical equipment such as ATMs and self-checkout systems within an assigned territory. Work includes diagnosing hardware, software, networking, configuration, access, security, and remote-connectivity issues. The role may involve reassignment to adjacent service territories during standard shifts. Overnight travel assignments to support broader coverage are optional and follow company travel and reimbursement policies. Pay is $23 per hour.

Requirements

Local candidate to the specific geographic area.
One or more years of related experience.
Authorized to work in the United States.
At least 19 years of age.
Valid driver’s license and driving record that meets NCR Atleos fleet requirements.
PC skills, basic electronic skills, and familiarity with operating systems.
Ability to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day.
Ability to work rotating and weekend shifts.
Ability to carry and lift tools, parts, and equipment weighing up to 50 pounds without assistance.
Ability to bend, squat, walk, stand, sit, reach, and perform repetitive hand movements manipulating objects of various sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA certification, or Network+ (N+) Certification.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve hardware, software, networking, and system-configuration issues.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues and address problems proactively where possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in virtual and hands-on training programs provided by NCR Atleos.
Comply with company policies and standards, including Shared Values, Code of Conduct, health and safety, accurate timekeeping, and fleet and safe-driving requirements.
Perform other related duties consistent with qualifications and business needs.
Provide support in adjacent service territories during standard shifts when operational needs require; advance communication will be attempted when possible.
May elect to participate in overnight travel assignments to support broader service coverage.