Therapy Coordinator - Erie, PA

Lympha Press•Erie, PA

3d•$135 - $185•Onsite

About The Position

The Therapy Coordinator is a part-time, field-based role serving a designated geographic territory around Erie, Pennsylvania. The position performs in-home medical device deliveries, trials, product demonstrations, and patient education for Lympha Press compression devices. Coordinators help patients understand device use and therapy protocols, ensure appropriate sizing and fit, explain rental agreements and financial responsibilities, and respond professionally to questions and concerns. The role also coordinates appointments and equipment, completes documentation, and collaborates with internal operations and patient relations teams to support patient access, proper device use, and satisfaction. Compensation is based on completed visits: $135 per visit for visits 1–9, $160 per visit for visits 10–18, and $185 per visit for visit 19 and above. Medical Advantage Plan visits receive an additional $50 per completed visit. Mileage is reimbursed at $0.25 per mile. The position requires extensive travel within the assigned territory and compliance with applicable federal, state, accreditation, insurance, HIPAA, non-disclosure, and non-solicitation requirements. Lympha Press provides pneumatic compression therapy systems for people with lymphedema, venous disease, and lipedema. The organization works with health plans, providers, and facilities to improve patient access to durable medical equipment. Its mission is “Because Life Can Be Better.”

Requirements

High school diploma or GED.
At least six months of related healthcare experience.
Strong written and verbal communication skills.
Effective organizational, time-management, and multitasking abilities.
Knowledge of technology, including scheduling, travel, and documentation applications.
Ability to work independently, remain self-motivated and self-disciplined, and meet role expectations.
Flexibility to travel to patient homes or healthcare settings for appointments.
Ability to quickly learn and effectively use company-specific software and handheld technology tools.

Nice To Haves

Professional certification or license is preferred but not required.
Previous medical device industry experience is a plus.

Responsibilities

Complete Medicare Advantage trials, explain the benefits of advanced model pumps, trial both 51 and 52 devices, and review out-of-pocket differences.
Schedule and conduct product demonstrations, take patient measurements, and instruct patients on proper use of Lympha Press compression devices.
Ensure patients are properly sized for device fit and comfort.
Educate patients on compression therapy devices, garment application, prescribed protocols, and starting therapy sessions.
Explain patient rental agreements and financial responsibility, and provide verbal instructions tailored to patients and caregivers.
Respond professionally to patient questions and concerns about devices or required documentation.
Confirm appointments in advance, explain expectations for in-home visits, and organize equipment and supplies for patient education.
Collaborate with internal operations teams on order completion and documentation.
Identify and escalate patient needs or concerns to the patient relations team for same-day follow-up whenever possible.
Use company translation resources or partners to address language barriers when applicable.
Travel extensively within the assigned territory to service patients and conduct in-home visits.
Perform duties in compliance with federal, state, accreditation, insurance, HIPAA, non-disclosure, and non-solicitation requirements.
Work professionally and collaboratively with company employees, managers, and departments.
Perform job functions in alignment with the Company Mission, Vision, and Goal Statements.