Field Service Technician Jobs

About The Position

Requirements

• High school diploma and 4 or more years of related experience.
• Ability to travel 100% of the time domestically, including by air; air travel may be required for work outside the assigned territory.
• Operational knowledge of personal computer technology, network infrastructure, flat-panel TVs and monitors, cash registers and point-of-sale equipment, and associated retail devices.
• General knowledge and experience in end-to-end IT service and support.
• Mechanical aptitude and competency in electricity and electronics.
• Ability to properly use test equipment, basic hand tools, electronic testing equipment, and electric meters.
• Ability to follow written or spoken directions and provide information clearly and concisely.
• Good customer service skills and the ability to develop positive working relations with customers and peers.
• Ability to multitask, prioritize assignments, and work independently.
• Good written and oral communication skills, including tact and diplomacy when dealing with customers.
• Ability to recognize and understand IT signal and power cables and low-voltage wiring systems, and diagnose and repair them.
• Self-motivation and a strong work ethic.
• Problem-solving and organizational skills, and the ability to prevent recurring problems.
• Professional demeanor, dress, and behavior.
• Ability to work long hours as project needs dictate in a physically demanding environment.
• Ability to work varying shifts, overtime, and weekends as necessary.
• Ability to lift up to 50 pounds without assistance.
• Ability to perform frequent standing, walking, stooping, bending, squatting, and reaching; twisting may also be required.

Nice To Haves

• IT or technical degree or certificate.

Responsibilities

• Operate in an assigned territory and perform repairs and services on products.
• Install equipment at new or remodeled sites and complete projects and installations independently.
• Maintain supported equipment at field locations with minimal phone support from associated support areas.
• Use client support applications and portals, and troubleshoot complex problems over the phone with store personnel.
• Use established procedures and instructions for routine work; work independently or as part of a team and assist less experienced service representatives.
• Travel within the assigned territory or nationally to customer locations for equipment installation, relocation, discontinuance, product engineering, configuration changes, upgrades, and modifications.
• Communicate promptly with customers, management, peers, and team members about work status, potential problems, customer satisfaction, and requests for advice or assistance.
• Build positive relationships with end users and customer project or store management, and deliver complete, timely, quality technical services that meet customer commitments and minimize operational disruption.
• Explain and demonstrate Toshiba's service and support delivery methodology to end-user customers.
• With assistance, plan, prioritize, and schedule work to meet or exceed customer satisfaction objectives.
• Arrange travel in a timely and cost-effective manner using approved company tools and respond to schedule changes with minimal notice.
• Work varying shifts, overtime, and weekends as necessary.
• Accurately document installation and service activities using automated systems or established reports, including air travel, calls, mileage, timecards, and expense reports.
• Maintain and manage trunk stock to support customers.
• Perform other related duties as assigned.

Benefits

• Group health coverage, including medical, dental, and vision.
• Employee Assistance Programs.
• Company-provided life insurance.
• Employee discounts.
• Paid holidays, vacation, and sick or personal days.