Field Service Technician (Production) - Syracuse, NY
About The Position
The Field Service Technician (Production) diagnoses, maintains, and repairs large-scale production equipment in a hands-on, customer-facing role. The technician helps customers maximize equipment availability and performance, serves as a technical resource for customers and colleagues, and delivers service in accordance with established Service Level Agreements (SLAs). The role includes technical diagnostics, software loads, installations, removals, retrofits, and remote resolution. The technician manages service calls, supports equipment maintenance and production, and addresses customer supply inventory requirements. They also provide repair guidance and share service best practices with team members. Xerox provides structured new-hire and technical training, clear expectations for service calls and territory responsibilities, and resources to develop equipment and inventory knowledge.
Requirements
- Advanced electromechanical troubleshooting experience, including the ability to use a multimeter and interpret electrical schematics.
- Experience performing diagnostics, maintenance, and repairs on complex electromechanical equipment.
- Strong customer service, problem-solving, time management, and organizational skills.
- Ability to lift up to 50 pounds and regularly walk, stand, squat, bend, and drive for more than 50 percent of the workday.
- Valid driver's license, current automobile insurance coverage meeting company-specified minimums, and ability to meet the company's motor vehicle safety standards.
Responsibilities
- Diagnose, troubleshoot, maintain, and repair large-scale production equipment using advanced electromechanical expertise.
- Perform technical diagnostics, software loads, installations, removals, retrofits, and remote resolution.
- Manage service calls and resolve equipment issues in accordance with customer SLAs.
- Serve as a primary customer contact for equipment maintenance, production support, and supply inventory requirements.
- Provide technical assistance and guidance to team members regarding procedures, equipment repairs, and service best practices.
Benefits
- Comprehensive medical, dental, and vision benefits
- Wellness credits
- Company contribution to a Health Savings Account
- 401(k) program with company matching
- Paid time off, holidays, and personal days
- Technical training
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
