Field Service Technician

PennEngineering®•Shelby Charter Township, MI

21h

About The Position

PennEngineering is seeking a Haeger/PEM Service Technician to provide technical support for Haeger and PEMserter machines, tooling, and components. The position uses knowledge of hydraulic, pneumatic, and electronic assembly to support customers by telephone, electronic communication, and on-site field service. Responsibilities include assembling, testing, troubleshooting, and maintaining products; traveling to customer locations for commissioning and service calls; and providing technical updates, estimates, and training to distributors and representatives. The technician works independently and collaboratively, follows company service policies and safety regulations, and maintains professionalism in customer interactions. Travel may be required up to 75% per month, Monday through Friday, with infrequent weekend travel for trade shows or urgent customer needs.

Requirements

High school diploma or equivalent.
2–5 years of experience in a customer service role, ideally in a manufacturing or industrial environment.
Strong interpersonal and written and verbal communication skills.
Ability to manage multiple priorities and deliver results under pressure.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Solid organizational skills and attention to detail.
Ability to work independently and collaboratively in a team environment.
Willingness to travel up to 75% per month, Monday through Friday, with infrequent weekend travel for trade shows or urgent customer needs.

Responsibilities

Perform the Haeger/PEMSERTER Service Technician role with minimal supervision.
Follow prints, schematics, instructions, and internal documents to assemble machines and subassemblies according to drawings and bills of material.
Assemble, troubleshoot, and maintain Haeger and PEMserter products accurately and efficiently.
Test components individually and as complete assemblies for proper operation.
Travel to customer locations for product commissioning and service calls when needed.
Follow company service policies and safety regulations.
Use independent judgment and creativity to resolve customers’ technical problems.
Provide professional, respectful, thorough, tactful, and diplomatic customer service.
Document and communicate service updates, product availability, and available technical services to internal and external technical and sales staff.
Train Haeger/PEMSERTER distributors and representatives as required.
Estimate repair costs for machines and tooling and quote customers accordingly.
Support customers, distributors, and fellow team members proactively.
Detect and report faulty machine operation, defective materials or workmanship, drawing or bill-of-material discrepancies, parts shortages, and other unusual conditions to service or quality teams.
Consult department supervision and Engineering as necessary to resolve questions and operating or assembly issues.
Keep the workplace neat and orderly daily.
Collaborate with assemblers and department personnel to exchange information relevant to the work.