Field Service Technician - Dock & Door

The Raymond Corporation•, TN

10h•Onsite

About The Position

Raymond Central is seeking a Dock & Door Field Service Technician in the Memphis, Tennessee area. The role maintains, services, and supports dock equipment at customer locations in a timely and cost-effective manner to meet customer needs. Equipment includes dock plates, dock lock systems, trailer restraint systems, overhead doors, and other related equipment. The position is full-time and hourly. Some overtime may be required based on customer demands. Technicians travel to customer sites to diagnose, troubleshoot, repair, and perform scheduled preventive maintenance on equipment. The role also involves completing paperwork and time records, accounting for parts and tools, following safety policies, maintaining the service van and related materials, attending required meetings and training, and building effective relationships with customers and coworkers.

Requirements

High school diploma or GED.
At least two years of hands-on technical experience with mechanical, hydraulic, and/or electrical components.
Strong mechanical aptitude and ability.
Basic knowledge of industrial electricity.
Ability to read schematics, diagrams, operation manuals, and manufacturer specifications.
Ability to push, pull, and lift up to 50 pounds.
Ability to climb ladders and/or work on elevated platforms 15 to 30 feet high.
Ability to exert 200 ft. lbs. of torque on tools.

Responsibilities

Travel to customer sites to diagnose, troubleshoot, and repair dock equipment, including dock plates, trailer restraint systems, overhead doors, and other equipment, following established procedures and maintaining positive customer relations.
Perform scheduled preventive maintenance on assigned equipment at customer facilities according to established procedures and cost guidelines.
Complete required paperwork and time records accurately and follow Mobile Tech Procedures as directed by management.
Account for parts, materials, tools, and consumables used.
Drive and work safely according to company and customer safety policies and procedures.
Develop and maintain positive, effective working relationships with customers and coworkers.
Maintain the service van’s interior equipment, storage devices, service manuals, and related documents.
Attend meetings, training classes, and other company activities as required.
Maintain an adequate set of personal tools as required for the position.
Work with all departments and employees to ensure quality customer service.