Dock and Door Field Technician

The Raymond Corporation•El Paso, TX

1d•Onsite

About The Position

Malin is seeking a skilled Dock & Door Service Technician to service industrial loading dock and door equipment at warehouse and distribution facilities. This field service role is responsible for diagnosing, repairing, installing, and maintaining dock levelers, vehicle restraints, industrial doors, and related equipment. The role offers the opportunity to work independently while providing support that helps customers’ operations run safely and efficiently. Work is performed at customer facilities, including warehouses, distribution centers, and industrial sites. It may take place indoors or outdoors in varying weather conditions and may involve climbing, kneeling, stooping, working at heights, and exposure to moving mechanical equipment and industrial environments. The technician must be able to lift up to 100 pounds.

Requirements

Experience servicing industrial equipment, commercial doors, dock equipment, or similar mechanical systems is preferred.
Mechanical troubleshooting experience involving hydraulic, electrical, and mechanical systems.
Ability to work independently and manage service schedules.
Strong communication and customer service skills.
Valid driver’s license and clean driving record.
Strong mechanical aptitude and troubleshooting ability.
Ability to read and interpret technical manuals and equipment specifications.
Solid problem-solving skills and attention to detail.
Ability to communicate clearly with customers and internal teams.
Commitment to safety and quality workmanship.
Ability to lift up to 100 pounds.
Ability to climb, kneel, stoop, and work at heights.

Nice To Haves

Experience installing or repairing dock levelers, vehicle restraints, overhead or sectional doors, high-speed doors, or commercial door systems.

Responsibilities

Perform service calls at customer locations to inspect, diagnose, and repair dock and door equipment.
Install and service dock levelers, industrial doors, vehicle restraints, locks, and safety equipment.
Troubleshoot mechanical, hydraulic, and electrical systems.
Complete preventive maintenance and equipment inspections.
Document work performed using service reports and service summaries.
Communicate findings and recommended repairs to customers.
Assist with preparing service repair proposals when required.
Maintain a professional appearance and provide excellent customer service as a representative of Malin.
Follow company and customer safety procedures.