Dock & Door Service Technician
About The Position
Raymond Storage Concepts is seeking a Dock & Door Service Technician in Louisville, Kentucky. The technician works directly with customers to diagnose, repair, maintain, and service equipment that keeps their facilities operating safely and efficiently. Equipment includes commercial and industrial overhead doors, dock levelers, dock locks, safety gates, truck shelters, and other dock equipment, as well as mechanical, electrical, and hydraulic systems. The role involves field service at customer locations, preventive maintenance, equipment installation support, customer communication, coordination with dispatch and a manager, and maintaining accurate service records. The technician works independently while receiving support from an experienced team. A company-provided service vehicle, vehicle maintenance, and a company gas card are provided. The stated schedule is Monday through Friday, 7 AM–5 PM. Pay is $25–$30 per hour, based on experience.
Requirements
- High school diploma or equivalent.
- Strong mechanical aptitude and hands-on troubleshooting skills.
- Ability to work independently, manage time, and adapt to changing priorities.
- Strong communication skills and a customer-focused attitude.
- Clean driving record and commitment to safe driving.
- Ability to lift and/or move 75 pounds or more.
- Willingness to work indoors and outdoors and in varying temperatures.
Nice To Haves
- 1–5 years of relevant mechanical, maintenance, repair, or service experience is preferred.
- Experience with commercial or industrial overhead doors and dock equipment.
- Experience with welding, fabrication, or cutting torches.
- Experience with forklifts, scissor lifts, or other industrial equipment.
- Experience with AC/DC electrical systems, motor controls, and wiring.
- Experience with hydraulic systems and mechanical equipment repair.
- Strong mechanical background and willingness to learn.
Responsibilities
- Diagnose and repair commercial and industrial overhead doors, dock levelers, dock locks, safety gates, truck shelters, and other dock equipment.
- Perform preventive maintenance and identify potential equipment issues.
- Troubleshoot mechanical, electrical, and hydraulic systems and provide effective solutions.
- Assist with equipment installations and identify potential challenges at customer locations.
- Build customer relationships through dependable service, clear communication, and a positive experience.
- Coordinate with dispatch and a manager to complete service calls efficiently and maintain accurate service records.
- Keep the company-provided service vehicle, tools, and parts organized and ready for work.
- Follow established safety procedures and maintain a safe working environment.
Benefits
- Company-provided service vehicle with maintenance covered.
- Company gas card.
- Hands-on training and development.
- Medical, dental, and vision coverage.
- Life insurance.
- Disability coverage.
- Company-paid short-term disability insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
