Commercial Dock & Door Technician

The Raymond Corporation•Charlotte, NC

About The Position

Carolina Handling, a Raymond Dealer, is a global automation systems integrator that provides turnkey solutions for warehouses, distribution centers, and manufacturers. The Dock & Door Service Technician reports to the Dock & Door Operations Manager and performs service, repairs, and scheduled maintenance on equipment based on customer needs and direction from the service dispatcher or manager. The role also promotes maintenance programs, represents the dealership professionally, and supports customer satisfaction through technical expertise and team leadership. The position combines equipment troubleshooting and maintenance with team performance oversight, safety and compliance, operational efficiency, customer service, and travel to customer sites. Work takes place in varied customer environments, including manufacturing, distribution, cold storage, and outdoors. Daily travel is required, with occasional overnight travel. Work hours may change to meet customer needs and may include overtime, shift work, on-call duty, weekends, and holidays.

Requirements

Valid driver’s license and a clean driving record, which must be maintained.
Ability to lift and/or move up to 75 pounds or more.
Basic mechanical skills.
Excellent customer service skills.
Excellent time management skills.
High school diploma or equivalent.
Potential hires are subject to pre-employment checks, including background checks, drug screenings, and motor vehicle record checks.

Nice To Haves

One to three years of relevant experience and/or training.
Basic knowledge of D.C. and A.C. electricity, motor control, and wiring.
Basic knowledge of hydraulic systems.
Welding and cutting torch experience.
Lift truck and scissor lift operation experience.

Responsibilities

Maintain the team’s Scheduled Maintenance completion at 100%, Work In Progress at 30 days or less, labor hour efficiency at or above goal, and First Fix Rate at or above goal.
Conduct Scheduled Maintenance audits to ensure quality and compliance.
Assist with managing van inventories and optimizing parts mix.
Participate in annual team-member reviews and provide performance feedback.
Diagnose faulty equipment and determine the extent and cause of malfunctions.
Perform scheduled maintenance in accordance with company procedures.
Keep accurate records of service work and repairs and submit paperwork promptly.
Operate equipment for testing and demonstrations and verify correct operation.
Complete required safety training, maintain current training, and practice safe work habits.
Maintain a current, clean driving record and drive safely and efficiently within the service area.
Attain Carolina Handling certifications and demonstrate technical skill in required duties.
Coordinate with the service dispatcher and manager to maximize labor revenue and efficiency, accounting for all work time.
Keep the company service van and uniforms clean and organized and maintain accurate inventories of tools and parts.
Coordinate with Parts and Sales to meet customer needs and promptly report potential issues.
Maintain a professional demeanor and appearance and communicate respectfully with customers and company personnel.
Use good judgment and a positive attitude to uphold the company’s reputation for service and professionalism.
Adapt work schedules to meet customer needs and participate in ongoing on-the-job training and coaching.
Travel out of town and stay overnight when required.
Perform other duties as assigned or required to support company operations and objectives.

Benefits

Medical, dental, and vision insurance; prescription drug plan.
Company-paid disability, life, and AD&D insurance.
401(k) plan with company match and profit sharing.
Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
Critical illness coverage, legal services, identity theft protection, and pet insurance.
Paid Time Off.
Employee Assistance Program.
Tuition reimbursement.
Milestone and anniversary gifts.
Philanthropy and corporate contributions, Associate Giving Fund, and discount programs.
Company-provided take-home service van with fuel card, maintenance coverage, tools, equipment, parts, and supplies.
Comprehensive role-specific tool kit and safety gear.
Annual uniform and boot allowance.
Comprehensive classroom and shop training programs.
Paid on-the-job training.
Uncapped overtime hours and opportunity for increased income.
Internal mobility, mentorship programs, and leadership development initiatives.
Company-sponsored social events and team-building activities.
Employee recognition program.