Commercial Dock & Door Technician

The Raymond Corporation•Charlotte, NC

About The Position

Carolina Handling, a Raymond Dealer, is a global automation systems integrator providing turnkey solutions for warehouses, distribution centers, and manufacturers. Its offerings include consulting, material handling equipment and service, mobile and guided vehicles, high-density storage, warehouse software, intralogistics automation, and telematics. The Dock & Door Service Technician reports to the Dock & Door Operations Manager and is responsible for keeping a team of technicians focused on established goals while delivering exceptional customer service. The role includes troubleshooting service calls, repairing equipment, conducting scheduled maintenance according to customer needs and direction from the service dispatcher or manager, and promoting maintenance programs. The technician represents the dealership professionally and helps ensure customer satisfaction through leadership, technical expertise, and a commitment to excellence. This field role involves daily travel to customer sites and work in varied environments such as manufacturing, distribution, cold storage, and outdoor locations. Work hours may change to meet customer needs and can include overtime, shift work, on-call duty, weekends, and holidays. Overnight travel may occasionally be required.

Requirements

Valid driver's license and clean driving record, which must be maintained.
Ability to lift and/or move up to 75 pounds or more.
Basic mechanical skills.
Excellent customer service skills.
Excellent time-management skills.
High school diploma or equivalent.
Potential hires are subject to pre-employment checks, including background checks, drug screenings, and motor vehicle record checks.

Nice To Haves

One to three years of relevant experience and/or training.
Basic knowledge of D.C. and A.C. electricity, motor control, and wiring.
Basic knowledge of hydraulic systems.
Welding and cutting-torch experience.
Lift-truck and scissor-lift operation experience.

Responsibilities

Lead and monitor team performance, including scheduled maintenance completion, work in progress, labor hour efficiency, and first-fix rate.
Conduct scheduled maintenance audits and participate in annual team-member performance reviews.
Assist with service-van inventory and parts-mix optimization.
Diagnose equipment faults and determine the extent and cause of malfunctions.
Perform scheduled maintenance and equipment repairs according to company procedures and customer needs.
Maintain accurate records of service work and repairs and submit paperwork promptly.
Operate equipment for testing and demonstrations and verify correct operation.
Complete required safety training, maintain current safety qualifications, and follow safe work practices.
Maintain a clean driving record and drive safely and efficiently within the service area.
Attain Carolina Handling certifications and demonstrate technical proficiency in required duties.
Coordinate with the service dispatcher and manager to maximize labor revenue and efficiency and account for all work time.
Keep the company service van, uniforms, tools, and parts inventory clean, organized, and accurate.
Coordinate with Parts and Sales to meet customer needs and promptly report potential issues.
Communicate professionally with customers and company personnel and uphold the company's reputation.
Adapt work schedules to customer needs and participate in on-the-job training and coaching.
Travel out of town and stay overnight as required.
Perform other duties as assigned or required to support company operations and objectives.

Benefits

Medical, dental, and vision insurance.
Prescription drug plan.
Company-paid disability, life, and AD&D insurance.
401(k) plan with company match and profit sharing.
Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
Critical illness coverage, legal services, identity theft protection, and pet insurance.
Paid time off.
Employee Assistance Program.
Tuition reimbursement.
Milestone and anniversary gifts.
Philanthropy and corporate contributions.
Associate Giving Fund.
Discount programs.
Take-home service van with fuel card and maintenance coverage.
Comprehensive tool kit, equipment, and safety gear.
Annual uniform and boot allowance.
Classroom and shop training programs.
Paid on-the-job training.
Uncapped overtime opportunity.
Internal mobility, mentorship, and leadership development opportunities.
Company-sponsored social events and team-building activities.
Employee recognition program.