Dock & Door Service Technician
About The Position
Raymond Storage Concepts (RSC) is hiring a Dock & Door Service Technician in Louisville, Kentucky. The technician works directly with customers to diagnose, repair, maintain, and service equipment that supports safe and efficient facility operations, including commercial overhead doors, dock levelers, safety equipment, and hydraulic systems. The role is field-based, involves visiting a variety of customer locations, and offers independent work with support from dispatch, a manager, and an experienced team. RSC provides a service vehicle, vehicle maintenance, and a gas card. The schedule is Monday through Friday, 7 AM–5 PM, and pay is $25–$30 per hour based on experience. Raymond Storage Concepts is an authorized Raymond sales and service center and a provider of customized material handling solutions. The company is headquartered in Cincinnati, with additional locations in Columbus and Louisville, and supports customers throughout Ohio, Kentucky, Southeast Indiana, and West Virginia.
Requirements
- High school diploma or equivalent.
- Strong mechanical aptitude and hands-on troubleshooting skills.
- Ability to work independently, manage time, and adapt to changing priorities.
- Strong communication skills and a customer-focused attitude.
- Clean driving record and commitment to safe driving.
- Ability to lift and/or move 75 pounds or more.
- Willingness to work in indoor and outdoor environments and varying temperatures.
Nice To Haves
- 1–5 years of relevant mechanical, maintenance, repair, or service experience is preferred.
- Experience with commercial or industrial overhead doors and dock equipment.
- Experience with welding, fabrication, or cutting torches.
- Experience with forklifts, scissor lifts, or other industrial equipment.
- Experience with AC/DC electrical systems, motor controls, and wiring.
- Experience with hydraulic systems and mechanical equipment repair.
Responsibilities
- Diagnose and repair commercial and industrial overhead doors, dock levelers, dock locks, safety gates, truck shelters, and other dock equipment.
- Perform preventive maintenance and identify potential equipment issues before they become larger problems.
- Troubleshoot mechanical, electrical, and hydraulic systems and deliver effective solutions.
- Assist with equipment installations and identify potential challenges at customer locations.
- Build customer relationships through dependable service, clear communication, and a positive experience.
- Coordinate with dispatch and a manager to complete service calls efficiently and maintain accurate service records.
- Keep the company-provided service vehicle, tools, and parts organized and ready for jobs.
- Follow established safety procedures and maintain a safe working environment.
Benefits
- Company-provided service vehicle with maintenance covered by the company.
- Company gas card for the service vehicle.
- Hands-on training and development.
- Medical, dental, and vision coverage.
- Life insurance and disability coverage.
- Company-paid short-term disability insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
