Field Service Technician (Appliance Repair) - Anna, TX (North Dallas #2)
About The Position
LG Electronics is seeking a Field Service Technician (DMST) for its Customer Service team in the North Dallas, Texas metro area. The technician must be able to cover Anna, McKinney, Prosper, Melissa, Texas, and surrounding areas. The role is responsible for delivering an exceptional customer experience while servicing LG products in customers’ homes. Full-line technicians diagnose and repair major appliances, televisions, and air-conditioning units, manage inventory, and complete daily administrative tasks. Technicians represent LG to customers and are expected to work professionally. The position involves traveling to customer locations to maintain and repair LG equipment, conducting technical diagnosis and specialized repairs, documenting findings, deciding whether to repair products or replace parts, and completing paperwork and data entry after each job. Technicians also prepare for the next day’s service calls and work toward company metrics for customer satisfaction, first-time fixes, revisits, parts management, and overtime percentage.
Requirements
- At least 1 year of experience in a technical role; appliance repair experience is preferred.
- Experience repairing major appliances, including refrigeration/sealed systems, cooking products, and cleaning products.
- Experience using tools and diagnostic test equipment.
- Ability to troubleshoot, diagnose, repair, and document product or system issues.
- Valid driver’s license in good standing.
- Ability to obtain appropriate EPA certification.
- Ability to meet field-service physical requirements, including continuous bending and lifting up to 50 pounds.
Nice To Haves
- Appliance repair experience.
Responsibilities
- Travel to customer locations to maintain and repair LG equipment and ensure top product performance.
- Use provided personal protective equipment, vehicle, and diagnostic tools properly.
- Diagnose and perform specialized repairs on electronics and home appliances.
- Assess product problems, document findings, and determine whether to repair the product or replace parts.
- Complete paperwork and data entry promptly and accurately after each job.
- Pre-screen the next day’s service calls by gathering information to help diagnose problems before arriving at customers’ homes.
- Meet or exceed company metrics for customer satisfaction, first-time fixes, revisits, parts management, and overtime percentage.
- Manage inventory and perform other daily administrative tasks.
Benefits
- No-cost employee premiums for eligible employees and dependents for medical, dental, vision, and prescription benefits.
- Automatic enrollment with immediate vesting in company matching contributions to a 401(k) retirement savings plan, with multiple investment options.
- Paid time off, including company holidays and a combined bank of paid sick and vacation time.
- Performance-based short-term incentives, varying by role.
- Confidential mental health resources.
- Personal fitness goal incentives.
- Paid parental leave and family support for those raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group-rate life and disability insurance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
