Service Technician, Appliance Repair

Transformco • Peabody, MA

10h

About The Position

Sears Home Services is hiring a Service Technician to diagnose and repair home appliances in customers’ homes. The role involves driving to multiple homes each day and repairing appliances such as refrigerators, washers, dryers, dishwashers, and microwaves while delivering high-quality, efficient work and consistently exceeding customer expectations. Technicians also offer value-added solutions, maintain and organize their company trucks, and help manage parts. The work is mobile, customer-facing, and may involve variable, flexible hours and required overtime.

Sears provides training, peer mentoring, and opportunities to advance and cross-train. Company-provided resources include a vehicle, uniforms, specialty tools, a mobile phone, and an app that provides technical support and reduces paperwork.

Requirements

• High school diploma or general education degree.
• Mechanical knowledge and aptitude, including the use of testing and repair tools.
• Ability to follow directions and processes for quality workmanship.
• Ability to use a smartphone, including for part ordering.
• Successfully pass a background check and drug screen.
• Valid driver’s license for the state or states in which you work.
• Ability to travel up to 100%.
• Ability to work variable and flexible hours, including required overtime.
• Ability to read, understand, and apply technical written material to answer questions, solve problems, and complete job tasks.
• Excellent verbal and written communication skills; ability to read, write, and speak English.
• Ability to constantly lift, carry, push, or pull up to 20 lbs; frequently do so with up to 50 lbs; and occasionally do so with up to 100 lbs.
• Ability to constantly reach outward, handle and finger objects, stand, walk, sit, and type using a keyboard.
• Ability to frequently bend, squat, kneel, twist, turn, stoop, climb, and crawl.
• Ability to occasionally reach above the shoulder.
• Ability to drive an automatic-transmission vehicle.

Nice To Haves

• Experience repairing and diagnosing a variety of home appliances.

Responsibilities

• Drive to multiple customers’ homes daily to diagnose and repair a variety of home appliances, including refrigerators, washers, dryers, dishwashers, and microwaves.
• Perform repairs with high levels of quality and efficiency.
• Deliver a customer experience that consistently exceeds expectations.
• Provide customers with value-added solutions that help make their homes cleaner, more comfortable, and protected.
• Keep the company truck well-maintained and organized, and help manage parts efficiently.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Eligible employees may receive up to $4,000 annually toward the cost of dependent-tier health coverage, prorated throughout the plan year.
• 401(k) plan with an employer match of 100% on the first 3% of salary contributed before tax.
• Opportunity to earn performance bonuses and sales incentives.
• Year-round work.
• Expert training through Sears Technical Institute.
• Onboarding buddy and mentor technicians.
• Career advancement and cross-training opportunities.
• Company-provided vehicle, uniforms, specialty tools, mobile phone, and technical-support app.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED